Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams
The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to...
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| Veröffentlicht in: | Information & management 2016-09, Vol.53 (6), p.767-786 |
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| container_title | Information & management |
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| creator | Figl, Kathrin Recker, Jan |
| description | The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement. |
| doi_str_mv | 10.1016/j.im.2016.02.008 |
| format | Article |
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| fulltext | fulltext |
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| ispartof | Information & management, 2016-09, Vol.53 (6), p.767-786 |
| issn | 0378-7206 1872-7530 |
| language | eng |
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| source | Elsevier ScienceDirect Journals Complete |
| subjects | Analysts Business process models Business process reengineering Cognitive models Creative problem solving Diagrams Innovations Problem solving Process innovation Studies |
| title | Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams |
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