A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence

Knowledge loss resulting from an aging workforce continues to be a management nightmare that has obliged many organizational leaders to develop strategies aimed at documenting mission-critical knowledge. Yet knowledge captured and stored in repositories continues to lack quality. The purpose of this...

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Veröffentlicht in:	International journal of applied management and technology 2014-01, Vol.13 (1)
Hauptverfasser:	Dzekashu, William G, McCollum, Walter R
Format:	Artikel
Sprache:	eng
Schlagworte:	Aging Cooperation Corporate culture Credibility Knowledge management Personality Qualitative research Quality management Research methodology Retirement Tacit knowledge Workforce
Online-Zugang:	Volltext
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