A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence
Knowledge loss resulting from an aging workforce continues to be a management nightmare that has obliged many organizational leaders to develop strategies aimed at documenting mission-critical knowledge. Yet knowledge captured and stored in repositories continues to lack quality. The purpose of this...
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| Veröffentlicht in: | International journal of applied management and technology 2014-01, Vol.13 (1) |
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| container_title | International journal of applied management and technology |
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| creator | Dzekashu, William G McCollum, Walter R |
| description | Knowledge loss resulting from an aging workforce continues to be a management nightmare that has obliged many organizational leaders to develop strategies aimed at documenting mission-critical knowledge. Yet knowledge captured and stored in repositories continues to lack quality. The purpose of this study was to explore the impact of integrating quality management into the tacit knowledge capture process. Further studies on the effects of personality in the knowledge capture processes could lead to insights on reasons for diminished knowledge quality. From a social perspective, the implementation of a model that encompasses personality and quality management could improve decision-making processes. |
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| fulltext | fulltext |
| identifier | EISSN: 1544-4740 |
| ispartof | International journal of applied management and technology, 2014-01, Vol.13 (1) |
| issn | 1544-4740 |
| language | eng |
| recordid | cdi_proquest_journals_1722189017 |
| source | Elektronische Zeitschriftenbibliothek - Frei zugängliche E-Journals; Business Source Complete |
| subjects | Aging Cooperation Corporate culture Credibility Knowledge management Personality Qualitative research Quality management Research methodology Retirement Tacit knowledge Workforce |
| title | A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence |
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