Factors of the entrepreneur's profile and the service quality management that influence firm survival

This paper explores the relationships between the characteristics of the entrepreneur's profile, the management service practices and the impact of these factors on firm survival, as an indicator of success. Nine cases of native successful entrepreneurs of Eastern Antioquia (Colombia) were anal...

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Veröffentlicht in:	Pensamiento & gestión 2015-01 (38)
Hauptverfasser:	Morales-Gualdrón, Silvia Teresa, Uriel Pineda Zapata
Format:	Artikel
Sprache:	spa
Schlagworte:	Entrepreneurs Entrepreneurship Quality management Quality of service Strategic management Studies Success factors
Online-Zugang:	Volltext
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