Enhancing Dyadic Performance Through Boundary Spanners and Innovation: An Assessment of Service Provider-Customer Relationships

Firms recognize that working together through collaborative relationships offers potential benefits such as improving cooperation, information sharing, and overall performance. An additional and extremely valuable benefit of working together is the potential for creating innovative business approach...

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Veröffentlicht in:	Journal of business logistics 2015-03, Vol.36 (1), p.88-101
Hauptverfasser:	Grawe, Scott J., Daugherty, Patricia J., Ralston, Peter M.
Format:	Artikel
Sprache:	eng
Schlagworte:	affective organizational commitment Boundaries Collaboration Cooperation Customer services Innovations knowledge exchange Logistics logistics innovation perceived external organizational support relational view Service industries Studies
Online-Zugang:	Volltext
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