Examining the Public’s Responses to Crisis Communication From the Perspective of Three Models of Attribution

This study applies three models of attribution to examine the public’s responses to corporate crises. Using Kelley’s covariation model and Coombs’s situational crisis communication theory, the study shows that distinctiveness information has strong and robust effects, consistency information has som...

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Veröffentlicht in:	Journal of business and technical communication 2015-04, Vol.29 (2), p.159-183
Hauptverfasser:	Yum, Jung-Yoon, Jeong, Se-Hoon
Format:	Artikel
Sprache:	eng
Schlagworte:	Business communications Corporate responsibility Information science Management of crises Opinions Studies
Online-Zugang:	Volltext
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