QUALITY ASSESSMENT IN URBAN PUBLIC TRANSPORT

The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers�...

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Veröffentlicht in:	Theoretical and Empirical Researches in Urban Management 2013-08, Vol.8 (3), p.32-43
Hauptverfasser:	DRAGU, Vasile, ROMAN, Eugenia Alina, ROMAN, Vlad Cătălin
Format:	Artikel
Sprache:	eng
Schlagworte:	Analysis Growth Market share Passengers Perceptions Perceptual experiences Public transportation Quality management Quality of life Quality of service Quality standards Traffic congestion Traffic control Transportation industry Transportation services Travel time Urban transportation Urban universities
Online-Zugang:	Volltext
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