QUALITY ASSESSMENT IN URBAN PUBLIC TRANSPORT
The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers�...
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| Veröffentlicht in: | Theoretical and Empirical Researches in Urban Management 2013-08, Vol.8 (3), p.32-43 |
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| container_title | Theoretical and Empirical Researches in Urban Management |
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| creator | DRAGU, Vasile ROMAN, Eugenia Alina ROMAN, Vlad Cătălin |
| description | The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers' preferences or by the travel behavior corresponding to a certain social category. The modal split of passenger transport is also influenced by the quality of supplied services which establishes a market share for the transport mode analyzed, in this case the urban public transport.
The present paper aims to identify specific indicators for assessing the quality of urban public transport services, and to characterize the performance of the transport supply. It is well-known that a quality service guarantees the success of a public transport operator, with direct implications on user behavior. A case study was carried out, highlighting the compliance of the public transport operator in Bucharest with the traffic program, and an indicator of travel time accuracy was established. Conclusions are formulated in order to improve service quality and, in this way, to increase the attractiveness of urban public transport and the quality of life. |
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The present paper aims to identify specific indicators for assessing the quality of urban public transport services, and to characterize the performance of the transport supply. It is well-known that a quality service guarantees the success of a public transport operator, with direct implications on user behavior. A case study was carried out, highlighting the compliance of the public transport operator in Bucharest with the traffic program, and an indicator of travel time accuracy was established. Conclusions are formulated in order to improve service quality and, in this way, to increase the attractiveness of urban public transport and the quality of life.</description><identifier>ISSN: 2065-3913</identifier><identifier>EISSN: 2065-3921</identifier><language>eng</language><publisher>Bucharest: Research Center in Public Administration and Public Services Academy of Economic Studies</publisher><subject>Analysis ; Growth ; Market share ; Passengers ; Perceptions ; Perceptual experiences ; Public transportation ; Quality management ; Quality of life ; Quality of service ; Quality standards ; Traffic congestion ; Traffic control ; Transportation industry ; Transportation services ; Travel time ; Urban transportation ; Urban universities</subject><ispartof>Theoretical and Empirical Researches in Urban Management, 2013-08, Vol.8 (3), p.32-43</ispartof><rights>Copyright © TERUM</rights><rights>COPYRIGHT 2013 Academia de Studii Economice Bucuresti</rights><rights>Copyright Research Centre in Public Administration & Public Services Aug 2013</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.jstor.org/stable/pdf/24873355$$EPDF$$P50$$Gjstor$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://www.jstor.org/stable/24873355$$EHTML$$P50$$Gjstor$$Hfree_for_read</linktohtml><link.rule.ids>314,776,780,25332,54499,54505</link.rule.ids></links><search><creatorcontrib>DRAGU, Vasile</creatorcontrib><creatorcontrib>ROMAN, Eugenia Alina</creatorcontrib><creatorcontrib>ROMAN, Vlad Cătălin</creatorcontrib><title>QUALITY ASSESSMENT IN URBAN PUBLIC TRANSPORT</title><title>Theoretical and Empirical Researches in Urban Management</title><description>The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers' preferences or by the travel behavior corresponding to a certain social category. The modal split of passenger transport is also influenced by the quality of supplied services which establishes a market share for the transport mode analyzed, in this case the urban public transport.
The present paper aims to identify specific indicators for assessing the quality of urban public transport services, and to characterize the performance of the transport supply. It is well-known that a quality service guarantees the success of a public transport operator, with direct implications on user behavior. A case study was carried out, highlighting the compliance of the public transport operator in Bucharest with the traffic program, and an indicator of travel time accuracy was established. Conclusions are formulated in order to improve service quality and, in this way, to increase the attractiveness of urban public transport and the quality of life.</description><subject>Analysis</subject><subject>Growth</subject><subject>Market share</subject><subject>Passengers</subject><subject>Perceptions</subject><subject>Perceptual experiences</subject><subject>Public transportation</subject><subject>Quality management</subject><subject>Quality of life</subject><subject>Quality of service</subject><subject>Quality standards</subject><subject>Traffic congestion</subject><subject>Traffic control</subject><subject>Transportation industry</subject><subject>Transportation services</subject><subject>Travel time</subject><subject>Urban transportation</subject><subject>Urban universities</subject><issn>2065-3913</issn><issn>2065-3921</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2013</creationdate><recordtype>article</recordtype><sourceid>JFNAL</sourceid><sourceid>BENPR</sourceid><recordid>eNptjktLw0AUhQdRsFZ_ghBwa2TemSynIdZATGseC1dhmsyUhCapmXThvzdQUQQ5i3u5fOecewEWGHLmEh-jy58dkWtwY20LIedCsAV4fCtkHOXvjsyyMMtewyR3osQp0pVMnG2xiqPAyVOZZNtNmt-CK6MOVt99zyUonsM8eHHjzToKZOzukfAm1-CdhkRroqhhigvDkV8TVEGIODKQIU8QYyqosBJ4FvShEQIJU2u6Mx4hS_Bwzj2Ow8dJ26lsh9PYz5Ulohwij0JKf6m9Ouiy6c0wjarqGluVklDMuPAJmqmnf6hZte6aaui1aeb7H8P92dDaaRjL49h0avwsMRXzZ4yRL6PkXxE</recordid><startdate>20130801</startdate><enddate>20130801</enddate><creator>DRAGU, Vasile</creator><creator>ROMAN, Eugenia Alina</creator><creator>ROMAN, Vlad Cătălin</creator><general>Research Center in Public Administration and Public Services Academy of Economic Studies</general><general>Academia de Studii Economice Bucuresti</general><general>Research Centre in Public Administration & Public Services</general><scope>JFNAL</scope><scope>0-V</scope><scope>3V.</scope><scope>4T-</scope><scope>4U-</scope><scope>7XB</scope><scope>88I</scope><scope>88J</scope><scope>8FE</scope><scope>8FG</scope><scope>8FK</scope><scope>ABJCF</scope><scope>ABUWG</scope><scope>AEUYN</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>ATCPS</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BGLVJ</scope><scope>BHPHI</scope><scope>BYOGL</scope><scope>CCPQU</scope><scope>DPSOV</scope><scope>DWQXO</scope><scope>GNUQQ</scope><scope>HCIFZ</scope><scope>KC-</scope><scope>L6V</scope><scope>M2L</scope><scope>M2P</scope><scope>M2R</scope><scope>M7S</scope><scope>PATMY</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PTHSS</scope><scope>PYCSY</scope><scope>Q9U</scope></search><sort><creationdate>20130801</creationdate><title>QUALITY ASSESSMENT IN URBAN PUBLIC TRANSPORT</title><author>DRAGU, Vasile ; 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The present paper aims to identify specific indicators for assessing the quality of urban public transport services, and to characterize the performance of the transport supply. It is well-known that a quality service guarantees the success of a public transport operator, with direct implications on user behavior. A case study was carried out, highlighting the compliance of the public transport operator in Bucharest with the traffic program, and an indicator of travel time accuracy was established. Conclusions are formulated in order to improve service quality and, in this way, to increase the attractiveness of urban public transport and the quality of life.</abstract><cop>Bucharest</cop><pub>Research Center in Public Administration and Public Services Academy of Economic Studies</pub><tpages>12</tpages><oa>free_for_read</oa></addata></record> |
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| source | EZB-FREE-00999 freely available EZB journals; Jstor Journals Open Access; Alma/SFX Local Collection |
| subjects | Analysis Growth Market share Passengers Perceptions Perceptual experiences Public transportation Quality management Quality of life Quality of service Quality standards Traffic congestion Traffic control Transportation industry Transportation services Travel time Urban transportation Urban universities |
| title | QUALITY ASSESSMENT IN URBAN PUBLIC TRANSPORT |
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