Optimization Performance Measurement of Managed Service Division in ITIL Framework Using Statistical Process Control

The purpose of the Configuration Management process is carrying and all IT assets, status, configuration, and relationship between each other being well documented. This documentation is useful, among others, for some purposes. The first objective is to create clarity in the relationship between key...

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Veröffentlicht in:	Applied Mechanics and Materials 2012-11, Vol.234, p.124-131
Hauptverfasser:	Suhairi, Kasman, Gaol, Ford Lumban
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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