An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul

•The criteria improve customer satisfaction in public transportation are determined.•The questionnaire used in this study is applied at bus stops and Metrobus stations.•An integrated novel interval type-2 fuzzy TOPSIS and GRA method is proposed.•A numerical application is presented in public transpo...

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Veröffentlicht in:	Transportation research. Part E, Logistics and transportation review Logistics and transportation review, 2013-11, Vol.58, p.28-51
Hauptverfasser:	Celik, Erkan, Bilisik, Ozge Nalan, Erdogan, Melike, Gumus, Alev Taskin, Baracli, Hayri
Format:	Artikel
Sprache:	eng
Schlagworte:	Attitude surveys Customer satisfaction GRA Interval type-2 fuzzy sets Istanbul Multiple criteria decision making Public transportation Statistical analysis Studies TOPSIS
Online-Zugang:	Volltext
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