Examining the generalizability of the User Engagement Scale (UES) in exploratory search

The user experience is an integral component of interactive information retrieval (IIR). However, there is a twofold problem in its measurement. Firstly, while many IIR studies have relied on a single dimension of user feedback, that of satisfaction, experience is a much more complex concept. IIR in...

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Veröffentlicht in:	Information processing & management 2013-09, Vol.48 (5), p.1092
Hauptverfasser:	O'Brien, Heather L, Toms, Elaine G
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer feedback Customer satisfaction Information retrieval Statistical analysis Studies User behavior
Online-Zugang:	Volltext
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