The influence of soft and hard quality management practices on performance

The aim of this study is to examine the relationship between the practices of soft quality management and hard quality management, and to investigate the direct and indirect effects of soft and hard quality management on firm performance. The paper proposes several hypotheses relating to the relatio...

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Veröffentlicht in:	Asia Pacific management review 2012-06, Vol.17 (2)
Hauptverfasser:	Muhammad Madi Bin Abdullah, Tarí, Juan José
Format:	Artikel
Sprache:	eng
Schlagworte:	Developing countries Electronics industry Hypotheses International ISO standards LDCs Management science Quality control Quality management Statistical methods Studies Total quality
Online-Zugang:	Volltext
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