Interpretive structural modeling for E-electricity utility service

Service quality has been recognized as one of the major factors for an organization's sustainability. It is one of the driving forces for an organization’s achievement. Service quality may be represented by the comparison between customers’ expectations of how a company or organization should p...

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Veröffentlicht in:	Service business 2012-09, Vol.6 (3), p.349-367
Hauptverfasser:	Satapathy, Suchismita, Patel, Saroj K., Biswas, Amitabha, Mishra, Pravudatta
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Customer satisfaction Customer services Data envelopment analysis Dienstleistungsqualität E-Business Electric power Electric utilities Electricity Electricity distribution Electronic government Elektrizitätswirtschaft Human Resource Management Integrated approach Kundenzufriedenheit Management Mechanical engineering Original Paper Power supply Principal components analysis Quality of service Studies Systemtheorie Öffentliche Dienstleistung
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