Role of information systems in supply chain management and its application on five-star hotels in Istanbul

Purpose - Supply chain management (SCM) has become important in the service sector nowadays, because customer satisfaction is dependent on the efficiency of supply chain activities. Hotels are operations where personal guest satisfaction is a major priority. A large and diverse range of supply facto...

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Veröffentlicht in:Journal of hospitality and tourism technology 2012-07, Vol.3 (2), p.138-146
Hauptverfasser: Kaya, Ergün, Azaltun, Murat
Format: Artikel
Sprache:eng
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