Effects of Organizational Learning Mechanisms on Organizational Performance and Shared Mental Models during Planned Change

The study investigated the interrelations among use of organizational learning mechanisms, organizational mental models, and organizational outcomes. It was conducted in a bank, 10 of whose branches were soon to undergo organizational change designed to improve customer service and another 10 were t...

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Veröffentlicht in:	Knowledge and process management 2012-04, Vol.19 (2), p.91-102
Hauptverfasser:	Ellis, Shmuel, Margalit, Daniella, Segev, Eli
Format:	Artikel
Sprache:	eng
Schlagworte:	Banks Customer satisfaction Organizational change Organizational learning Studies
Online-Zugang:	Volltext
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