COVID-19's impact on worker stress in human service organizations: The mediating role of inclusion
Human service organizations faced extraordinary challenges due to COVID-19. Despite the increasing interest and research in this new scenario, there has been limited discussion about the impact of COVID-19 on workers, the challenges they faced, and the resulting stress. This study aimed to analyze t...
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| Veröffentlicht in: | PloS one 2023-12, Vol.18 (12), p.e0295743-e0295743 |
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| creator | Calderón-Orellana, Magdalena Aparicio, Andrés López-Huenante, Nicolás |
| description | Human service organizations faced extraordinary challenges due to COVID-19. Despite the increasing interest and research in this new scenario, there has been limited discussion about the impact of COVID-19 on workers, the challenges they faced, and the resulting stress. This study aimed to analyze the impact of COVID-19 on work-related stress and the mediating role of inclusion among workers in human service organizations in Chile during the pandemic. The research design was quantitative and involved a sample of 173 workers from civil society organizations who were contacted during the pandemic. The study confirmed that individuals most affected by the pandemic experienced higher levels of work-related stress, and that inclusion played a negative mediating role in this relationship. This article highlights the importance of relationships, decision-making processes, and access to information in reducing stress in post-COVID scenarios for organizations that traditionally handle crises. |
| doi_str_mv | 10.1371/journal.pone.0295743 |
| format | Article |
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Despite the increasing interest and research in this new scenario, there has been limited discussion about the impact of COVID-19 on workers, the challenges they faced, and the resulting stress. This study aimed to analyze the impact of COVID-19 on work-related stress and the mediating role of inclusion among workers in human service organizations in Chile during the pandemic. The research design was quantitative and involved a sample of 173 workers from civil society organizations who were contacted during the pandemic. The study confirmed that individuals most affected by the pandemic experienced higher levels of work-related stress, and that inclusion played a negative mediating role in this relationship. This article highlights the importance of relationships, decision-making processes, and access to information in reducing stress in post-COVID scenarios for organizations that traditionally handle crises.</description><identifier>ISSN: 1932-6203</identifier><identifier>EISSN: 1932-6203</identifier><identifier>DOI: 10.1371/journal.pone.0295743</identifier><identifier>PMID: 38079403</identifier><language>eng</language><publisher>United States: Public Library of Science</publisher><subject>Access to information ; Associations, institutions, etc ; Biology and Life Sciences ; Burnout ; Chile ; Civil society ; COVID-19 ; Decision making ; Emotional regulation ; Epidemics ; Households ; Human service organizations ; Impact analysis ; Information processing ; Job satisfaction ; Job stress ; Medicine and Health Sciences ; Nonprofit organizations ; Occupational health ; Organizations ; Pandemics ; People and Places ; Physical Sciences ; Post traumatic stress disorder ; Psychological aspects ; Quality of life ; Quarantine ; Research design ; Social Sciences ; Social service ; Social services ; Spain ; Stress ; Surveys ; Volunteer workers in social service ; Workers</subject><ispartof>PloS one, 2023-12, Vol.18 (12), p.e0295743-e0295743</ispartof><rights>Copyright: © 2023 Calderón-Orellana et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.</rights><rights>COPYRIGHT 2023 Public Library of Science</rights><rights>2023 Calderón-Orellana et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><rights>2023 Calderón-Orellana et al 2023 Calderón-Orellana et al</rights><rights>2023 Calderón-Orellana et al. 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Despite the increasing interest and research in this new scenario, there has been limited discussion about the impact of COVID-19 on workers, the challenges they faced, and the resulting stress. This study aimed to analyze the impact of COVID-19 on work-related stress and the mediating role of inclusion among workers in human service organizations in Chile during the pandemic. The research design was quantitative and involved a sample of 173 workers from civil society organizations who were contacted during the pandemic. The study confirmed that individuals most affected by the pandemic experienced higher levels of work-related stress, and that inclusion played a negative mediating role in this relationship. 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This article highlights the importance of relationships, decision-making processes, and access to information in reducing stress in post-COVID scenarios for organizations that traditionally handle crises.</abstract><cop>United States</cop><pub>Public Library of Science</pub><pmid>38079403</pmid><doi>10.1371/journal.pone.0295743</doi><tpages>e0295743</tpages><orcidid>https://orcid.org/0000-0003-0672-5873</orcidid><orcidid>https://orcid.org/0000-0002-0770-214X</orcidid><oa>free_for_read</oa></addata></record> |
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| subjects | Access to information Associations, institutions, etc Biology and Life Sciences Burnout Chile Civil society COVID-19 Decision making Emotional regulation Epidemics Households Human service organizations Impact analysis Information processing Job satisfaction Job stress Medicine and Health Sciences Nonprofit organizations Occupational health Organizations Pandemics People and Places Physical Sciences Post traumatic stress disorder Psychological aspects Quality of life Quarantine Research design Social Sciences Social service Social services Spain Stress Surveys Volunteer workers in social service Workers |
| title | COVID-19's impact on worker stress in human service organizations: The mediating role of inclusion |
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