A study of user switching intention for ERP systems based on push-pull-mooring model: Focusing on the important role of information quality for users
Enterprise resource planning (ERP) systems have become indispensable within companies due to their substantial functions and benefits. With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencin...
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| Veröffentlicht in: | PloS one 2023-11, Vol.18 (11), p.e0289483-e0289483 |
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| creator | Jo, Hyeon Park, Do-Hyung |
| description | Enterprise resource planning (ERP) systems have become indispensable within companies due to their substantial functions and benefits. With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencing the switching intention of ERP users. Utilizing a conceptual model that adapts the push-pull-mooring paradigm, we seek to construct a formation mechanism of switching intention. Through structural equation modeling conducted on data collected from 236 users, our study uncovers several key findings. The study indicates that system quality, information quality, and top management support exert considerable influence on switching intention via satisfaction. Notably, we found that user satisfaction has a negative impact on switching intention. Our analysis also reveals that alternative attractiveness significantly determines switching intention. These findings provide valuable insights for organizations and ERP vendors to better understand user behaviour and to strategically manage user retention and switching decisions. |
| doi_str_mv | 10.1371/journal.pone.0289483 |
| format | Article |
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With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencing the switching intention of ERP users. Utilizing a conceptual model that adapts the push-pull-mooring paradigm, we seek to construct a formation mechanism of switching intention. Through structural equation modeling conducted on data collected from 236 users, our study uncovers several key findings. The study indicates that system quality, information quality, and top management support exert considerable influence on switching intention via satisfaction. Notably, we found that user satisfaction has a negative impact on switching intention. Our analysis also reveals that alternative attractiveness significantly determines switching intention. These findings provide valuable insights for organizations and ERP vendors to better understand user behaviour and to strategically manage user retention and switching decisions.</description><identifier>ISSN: 1932-6203</identifier><identifier>EISSN: 1932-6203</identifier><identifier>DOI: 10.1371/journal.pone.0289483</identifier><identifier>PMID: 37943778</identifier><language>eng</language><publisher>San Francisco: Public Library of Science</publisher><subject>Biology and Life Sciences ; Business enterprises ; Business management software ; Competitive advantage ; Customers ; Decision making ; Employees ; Engineering and Technology ; Enterprise resource planning ; Forecasts and trends ; Information management ; Information systems ; Literature reviews ; Methods ; Mooring ; Quality management ; Research and Analysis Methods ; Small & medium sized enterprises-SME ; Social Sciences ; Success factors ; Suppliers ; Switching ; Technology application ; User behavior ; User satisfaction</subject><ispartof>PloS one, 2023-11, Vol.18 (11), p.e0289483-e0289483</ispartof><rights>COPYRIGHT 2023 Public Library of Science</rights><rights>This is an open access article, free of all copyright, and may be freely reproduced, distributed, transmitted, modified, built upon, or otherwise used by anyone for any lawful purpose. 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With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencing the switching intention of ERP users. Utilizing a conceptual model that adapts the push-pull-mooring paradigm, we seek to construct a formation mechanism of switching intention. Through structural equation modeling conducted on data collected from 236 users, our study uncovers several key findings. The study indicates that system quality, information quality, and top management support exert considerable influence on switching intention via satisfaction. Notably, we found that user satisfaction has a negative impact on switching intention. Our analysis also reveals that alternative attractiveness significantly determines switching intention. These findings provide valuable insights for organizations and ERP vendors to better understand user behaviour and to strategically manage user retention and switching decisions.</description><subject>Biology and Life Sciences</subject><subject>Business enterprises</subject><subject>Business management software</subject><subject>Competitive advantage</subject><subject>Customers</subject><subject>Decision making</subject><subject>Employees</subject><subject>Engineering and Technology</subject><subject>Enterprise resource planning</subject><subject>Forecasts and trends</subject><subject>Information management</subject><subject>Information systems</subject><subject>Literature reviews</subject><subject>Methods</subject><subject>Mooring</subject><subject>Quality management</subject><subject>Research and Analysis Methods</subject><subject>Small & medium sized enterprises-SME</subject><subject>Social Sciences</subject><subject>Success 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With a plethora of ERP systems available in the market, management is offered a broad array of options. This paper endeavours to identify the determinants influencing the switching intention of ERP users. Utilizing a conceptual model that adapts the push-pull-mooring paradigm, we seek to construct a formation mechanism of switching intention. Through structural equation modeling conducted on data collected from 236 users, our study uncovers several key findings. The study indicates that system quality, information quality, and top management support exert considerable influence on switching intention via satisfaction. Notably, we found that user satisfaction has a negative impact on switching intention. Our analysis also reveals that alternative attractiveness significantly determines switching intention. These findings provide valuable insights for organizations and ERP vendors to better understand user behaviour and to strategically manage user retention and switching decisions.</abstract><cop>San Francisco</cop><pub>Public Library of Science</pub><pmid>37943778</pmid><doi>10.1371/journal.pone.0289483</doi><tpages>e0289483</tpages><orcidid>https://orcid.org/0000-0002-7278-5228</orcidid><orcidid>https://orcid.org/0000-0001-7442-4736</orcidid><oa>free_for_read</oa></addata></record> |
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| subjects | Biology and Life Sciences Business enterprises Business management software Competitive advantage Customers Decision making Employees Engineering and Technology Enterprise resource planning Forecasts and trends Information management Information systems Literature reviews Methods Mooring Quality management Research and Analysis Methods Small & medium sized enterprises-SME Social Sciences Success factors Suppliers Switching Technology application User behavior User satisfaction |
| title | A study of user switching intention for ERP systems based on push-pull-mooring model: Focusing on the important role of information quality for users |
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