Who should be first? How and when AI-human order influences procedural justice in a multistage decision-making process

Artificial intelligence (AI) has fundamentally changed the way people live and has largely reshaped organizational decision-making processes. Particularly, AI decision making has become involved in almost every aspect of human resource management, including recruiting, selecting, motivating, and ret...

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Veröffentlicht in:PloS one 2023-07, Vol.18 (7), p.e0284840-e0284840
Hauptverfasser: Jiang, Luyuan, Qin, Xin, Yam, Kai Chi, Dong, Xiaowei, Liao, Wanqi, Chen, Chen
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Qin, Xin
Yam, Kai Chi
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Chen, Chen
description Artificial intelligence (AI) has fundamentally changed the way people live and has largely reshaped organizational decision-making processes. Particularly, AI decision making has become involved in almost every aspect of human resource management, including recruiting, selecting, motivating, and retaining employees. However, existing research only considers single-stage decision-making processes and overlooks more common multistage decision-making processes. Drawing upon person-environment fit theory and the algorithm reductionism perceptive, we explore how and when the order of decision makers (i.e., AI-human order vs. human-AI order) affects procedural justice in a multistage decision-making process involving AI and humans. We propose and found that individuals perceived a decision-making process arranged in human-AI order as having less AI ability-power fit (i.e., the fit between the abilities of AI and the power it is granted) than when the process was arranged in AI-human order, which led to less procedural justice. Furthermore, perceived AI ability buffered the indirect effect of the order of decision makers (i.e., AI-human order vs. human-AI order) on procedural justice via AI ability-power fit. Together, our findings suggest that the position of AI in collaborations with humans has profound impacts on individuals' justice perceptions regarding their decision making.
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How and when AI-human order influences procedural justice in a multistage decision-making process</title><source>PMC (PubMed Central)</source><source>Public Library of Science (PLoS)</source><source>DOAJ Directory of Open Access Journals</source><source>EZB-FREE-00999 freely available EZB journals</source><source>Free Full-Text Journals in Chemistry</source><creator>Jiang, Luyuan ; Qin, Xin ; Yam, Kai Chi ; Dong, Xiaowei ; Liao, Wanqi ; Chen, Chen</creator><contributor>Jaén, José Manuel Santos</contributor><creatorcontrib>Jiang, Luyuan ; Qin, Xin ; Yam, Kai Chi ; Dong, Xiaowei ; Liao, Wanqi ; Chen, Chen ; Jaén, José Manuel Santos</creatorcontrib><description>Artificial intelligence (AI) has fundamentally changed the way people live and has largely reshaped organizational decision-making processes. Particularly, AI decision making has become involved in almost every aspect of human resource management, including recruiting, selecting, motivating, and retaining employees. 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subjects Algorithms
Artificial intelligence
Biology and Life Sciences
Computer and Information Sciences
Decision making
Decision theory
Employee motivation
Employees
Forecasts and trends
Human resource management
Perceptions
Personnel selection
Physical Sciences
Procedural justice
Reductionism
Research and Analysis Methods
Social Sciences
title Who should be first? How and when AI-human order influences procedural justice in a multistage decision-making process
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