The effect of quality culture on service quality of public and private Universities: A comparative analysis

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from admin...

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Veröffentlicht in:	PloS one 2023-04, Vol.18 (4), p.e0283679-e0283679
Hauptverfasser:	Iqbal, Shahzaf, Ashfaq, Tahir, Azlan Bin Taib, Che, Rizal Razalli, Mohd
Format:	Artikel
Sprache:	eng
Schlagworte:	Alliances Comparative analysis Corporate culture Customer services Data collection Educational services Evaluation Higher education Humans Internal customers Learning Literature reviews Malaysia Managers Pakistan People and Places Perceptions Physical Sciences Private schools Quality control Quality of service Quality standards Questionnaires Research and Analysis Methods Research methodology Research methods Researchers Services Social Sciences Students Surveys and Questionnaires Universities Universities and colleges Values
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