Use of a smartphone app to inform healthcare workers of hospital policy during a pandemic such as COVID-19: A mixed methods observational study
To evaluate the use of a COVID-19 app containing relevant information for healthcare workers (HCWs) in hospitals and to determine user experience. A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to...
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| creator | Helou, R I Waltmans-den Breejen, C M Severin, J A Hulscher, M E J L Verbon, A |
| description | To evaluate the use of a COVID-19 app containing relevant information for healthcare workers (HCWs) in hospitals and to determine user experience.
A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to all HCWs of a 900-bed tertiary care hospital. App use was evaluated with user analytics and user experience in an online questionnaire.
A total number of 1168 HCWs subscribed to the COVID-19 app which was used 3903 times with an average of 1 minute and 20 seconds per session during a three-month period. The number of active users peaked in April 2020 with 1017 users. Users included medical specialists (22.3%), residents (16.5%), nurses (22.2%), management (6.2%) and other (26.5%). Information for HCWs such as when to test for SARS-CoV-2 (1214), latest updates (1181), the COVID-19 telephone list (418) and the SARS-CoV-2 / COVID-19 guideline (280) were the most frequently accessed advice. Seventy-one users with a mean age of 46.1 years from 19 different departments completed the questionnaire. Respondents considered the COVID-19 app clear (54/59; 92%), easy-to-use (46/55; 84%), fast (46/52; 88%), useful (52/56; 93%), and had faith in the information (58/70; 83%). The COVID-19 app was used to quickly look up something (43/68; 63%), when no computer was available (15/68; 22%), look up / dial COVID-related phone numbers (15/68; 22%) or when walking from A to B (11/68; 16%). Few respondents felt app use cost time (5/68; 7%).
Our COVID-19 app proved to be a relatively simple yet innovative tool that was used by HCWs from all disciplines involved in taking care of COVID-19 patients. The up-to-date app was used for different topics and had high user satisfaction amongst questionnaire respondents. An app with local hospital policy could be an invaluable tool during a pandemic. |
| doi_str_mv | 10.1371/journal.pone.0262105 |
| format | Article |
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A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to all HCWs of a 900-bed tertiary care hospital. App use was evaluated with user analytics and user experience in an online questionnaire.
A total number of 1168 HCWs subscribed to the COVID-19 app which was used 3903 times with an average of 1 minute and 20 seconds per session during a three-month period. The number of active users peaked in April 2020 with 1017 users. Users included medical specialists (22.3%), residents (16.5%), nurses (22.2%), management (6.2%) and other (26.5%). Information for HCWs such as when to test for SARS-CoV-2 (1214), latest updates (1181), the COVID-19 telephone list (418) and the SARS-CoV-2 / COVID-19 guideline (280) were the most frequently accessed advice. Seventy-one users with a mean age of 46.1 years from 19 different departments completed the questionnaire. Respondents considered the COVID-19 app clear (54/59; 92%), easy-to-use (46/55; 84%), fast (46/52; 88%), useful (52/56; 93%), and had faith in the information (58/70; 83%). The COVID-19 app was used to quickly look up something (43/68; 63%), when no computer was available (15/68; 22%), look up / dial COVID-related phone numbers (15/68; 22%) or when walking from A to B (11/68; 16%). Few respondents felt app use cost time (5/68; 7%).
Our COVID-19 app proved to be a relatively simple yet innovative tool that was used by HCWs from all disciplines involved in taking care of COVID-19 patients. The up-to-date app was used for different topics and had high user satisfaction amongst questionnaire respondents. An app with local hospital policy could be an invaluable tool during a pandemic.</description><identifier>ISSN: 1932-6203</identifier><identifier>EISSN: 1932-6203</identifier><identifier>DOI: 10.1371/journal.pone.0262105</identifier><identifier>PMID: 34986171</identifier><language>eng</language><publisher>United States: Public Library of Science</publisher><subject>Applications programs ; Biology and life sciences ; Clinical decision making ; Computer and Information Sciences ; Coronaviruses ; COVID-19 ; Disease prevention ; Engineering and Technology ; Epidemics ; Health care ; Health Personnel ; Health Policy ; Hospitals ; Humans ; Infections ; Infectious diseases ; Information Dissemination ; Interviews ; Intranets ; Medical personnel ; Medicine and Health Sciences ; Mixed methods research ; Mobile Applications ; Observational studies ; Online health care information services ; Pandemics ; Patients ; People and Places ; Personal protective equipment ; Professional ethics ; Psychological aspects ; Questionnaires ; Research and Analysis Methods ; SARS-CoV-2 ; Severe acute respiratory syndrome ; Severe acute respiratory syndrome coronavirus 2 ; Smartphone ; Smartphones ; Software ; Surveys ; Technology application ; Tertiary ; User experience ; User satisfaction</subject><ispartof>PloS one, 2022-01, Vol.17 (1), p.e0262105-e0262105</ispartof><rights>COPYRIGHT 2022 Public Library of Science</rights><rights>2022 Helou et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><rights>2022 Helou et al 2022 Helou et al</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c692t-bda9fe9141b163769d49f86671165f144d9a867bbd4f6fa594cdbe78e494854d3</citedby><cites>FETCH-LOGICAL-c692t-bda9fe9141b163769d49f86671165f144d9a867bbd4f6fa594cdbe78e494854d3</cites><orcidid>0000-0002-0448-6349</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8730417/pdf/$$EPDF$$P50$$Gpubmedcentral$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8730417/$$EHTML$$P50$$Gpubmedcentral$$Hfree_for_read</linktohtml><link.rule.ids>230,315,729,782,786,866,887,2106,2932,23875,27933,27934,53800,53802</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/34986171$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><contributor>Leekha, Surbhi</contributor><creatorcontrib>Helou, R I</creatorcontrib><creatorcontrib>Waltmans-den Breejen, C M</creatorcontrib><creatorcontrib>Severin, J A</creatorcontrib><creatorcontrib>Hulscher, M E J L</creatorcontrib><creatorcontrib>Verbon, A</creatorcontrib><title>Use of a smartphone app to inform healthcare workers of hospital policy during a pandemic such as COVID-19: A mixed methods observational study</title><title>PloS one</title><addtitle>PLoS One</addtitle><description>To evaluate the use of a COVID-19 app containing relevant information for healthcare workers (HCWs) in hospitals and to determine user experience.
A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to all HCWs of a 900-bed tertiary care hospital. App use was evaluated with user analytics and user experience in an online questionnaire.
A total number of 1168 HCWs subscribed to the COVID-19 app which was used 3903 times with an average of 1 minute and 20 seconds per session during a three-month period. The number of active users peaked in April 2020 with 1017 users. Users included medical specialists (22.3%), residents (16.5%), nurses (22.2%), management (6.2%) and other (26.5%). Information for HCWs such as when to test for SARS-CoV-2 (1214), latest updates (1181), the COVID-19 telephone list (418) and the SARS-CoV-2 / COVID-19 guideline (280) were the most frequently accessed advice. Seventy-one users with a mean age of 46.1 years from 19 different departments completed the questionnaire. Respondents considered the COVID-19 app clear (54/59; 92%), easy-to-use (46/55; 84%), fast (46/52; 88%), useful (52/56; 93%), and had faith in the information (58/70; 83%). The COVID-19 app was used to quickly look up something (43/68; 63%), when no computer was available (15/68; 22%), look up / dial COVID-related phone numbers (15/68; 22%) or when walking from A to B (11/68; 16%). Few respondents felt app use cost time (5/68; 7%).
Our COVID-19 app proved to be a relatively simple yet innovative tool that was used by HCWs from all disciplines involved in taking care of COVID-19 patients. The up-to-date app was used for different topics and had high user satisfaction amongst questionnaire respondents. An app with local hospital policy could be an invaluable tool during a pandemic.</description><subject>Applications programs</subject><subject>Biology and life sciences</subject><subject>Clinical decision making</subject><subject>Computer and Information Sciences</subject><subject>Coronaviruses</subject><subject>COVID-19</subject><subject>Disease prevention</subject><subject>Engineering and Technology</subject><subject>Epidemics</subject><subject>Health care</subject><subject>Health Personnel</subject><subject>Health Policy</subject><subject>Hospitals</subject><subject>Humans</subject><subject>Infections</subject><subject>Infectious diseases</subject><subject>Information Dissemination</subject><subject>Interviews</subject><subject>Intranets</subject><subject>Medical personnel</subject><subject>Medicine and Health Sciences</subject><subject>Mixed methods research</subject><subject>Mobile Applications</subject><subject>Observational studies</subject><subject>Online health care information services</subject><subject>Pandemics</subject><subject>Patients</subject><subject>People and Places</subject><subject>Personal protective equipment</subject><subject>Professional ethics</subject><subject>Psychological aspects</subject><subject>Questionnaires</subject><subject>Research and Analysis Methods</subject><subject>SARS-CoV-2</subject><subject>Severe acute respiratory syndrome</subject><subject>Severe acute respiratory syndrome coronavirus 2</subject><subject>Smartphone</subject><subject>Smartphones</subject><subject>Software</subject><subject>Surveys</subject><subject>Technology application</subject><subject>Tertiary</subject><subject>User experience</subject><subject>User 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A smartphone app (Firstline) was adapted to exclusively contain local COVID-19 policy documents and treatment protocols. This COVID-19 app was offered to all HCWs of a 900-bed tertiary care hospital. App use was evaluated with user analytics and user experience in an online questionnaire.
A total number of 1168 HCWs subscribed to the COVID-19 app which was used 3903 times with an average of 1 minute and 20 seconds per session during a three-month period. The number of active users peaked in April 2020 with 1017 users. Users included medical specialists (22.3%), residents (16.5%), nurses (22.2%), management (6.2%) and other (26.5%). Information for HCWs such as when to test for SARS-CoV-2 (1214), latest updates (1181), the COVID-19 telephone list (418) and the SARS-CoV-2 / COVID-19 guideline (280) were the most frequently accessed advice. Seventy-one users with a mean age of 46.1 years from 19 different departments completed the questionnaire. Respondents considered the COVID-19 app clear (54/59; 92%), easy-to-use (46/55; 84%), fast (46/52; 88%), useful (52/56; 93%), and had faith in the information (58/70; 83%). The COVID-19 app was used to quickly look up something (43/68; 63%), when no computer was available (15/68; 22%), look up / dial COVID-related phone numbers (15/68; 22%) or when walking from A to B (11/68; 16%). Few respondents felt app use cost time (5/68; 7%).
Our COVID-19 app proved to be a relatively simple yet innovative tool that was used by HCWs from all disciplines involved in taking care of COVID-19 patients. The up-to-date app was used for different topics and had high user satisfaction amongst questionnaire respondents. An app with local hospital policy could be an invaluable tool during a pandemic.</abstract><cop>United States</cop><pub>Public Library of Science</pub><pmid>34986171</pmid><doi>10.1371/journal.pone.0262105</doi><tpages>e0262105</tpages><orcidid>https://orcid.org/0000-0002-0448-6349</orcidid><oa>free_for_read</oa></addata></record> |
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| recordid | cdi_plos_journals_2616935273 |
| source | Public Library of Science (PLoS) Journals Open Access; MEDLINE; DOAJ Directory of Open Access Journals; EZB-FREE-00999 freely available EZB journals; PubMed Central; Free Full-Text Journals in Chemistry |
| subjects | Applications programs Biology and life sciences Clinical decision making Computer and Information Sciences Coronaviruses COVID-19 Disease prevention Engineering and Technology Epidemics Health care Health Personnel Health Policy Hospitals Humans Infections Infectious diseases Information Dissemination Interviews Intranets Medical personnel Medicine and Health Sciences Mixed methods research Mobile Applications Observational studies Online health care information services Pandemics Patients People and Places Personal protective equipment Professional ethics Psychological aspects Questionnaires Research and Analysis Methods SARS-CoV-2 Severe acute respiratory syndrome Severe acute respiratory syndrome coronavirus 2 Smartphone Smartphones Software Surveys Technology application Tertiary User experience User satisfaction |
| title | Use of a smartphone app to inform healthcare workers of hospital policy during a pandemic such as COVID-19: A mixed methods observational study |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-11-29T01%3A50%3A14IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-gale_plos_&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Use%20of%20a%20smartphone%20app%20to%20inform%20healthcare%20workers%20of%20hospital%20policy%20during%20a%20pandemic%20such%20as%20COVID-19:%20A%20mixed%20methods%20observational%20study&rft.jtitle=PloS%20one&rft.au=Helou,%20R%20I&rft.date=2022-01-05&rft.volume=17&rft.issue=1&rft.spage=e0262105&rft.epage=e0262105&rft.pages=e0262105-e0262105&rft.issn=1932-6203&rft.eissn=1932-6203&rft_id=info:doi/10.1371/journal.pone.0262105&rft_dat=%3Cgale_plos_%3EA688747381%3C/gale_plos_%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2616935273&rft_id=info:pmid/34986171&rft_galeid=A688747381&rft_doaj_id=oai_doaj_org_article_156979e5012d4d26b5e7119b407a71ce&rfr_iscdi=true |