The catalytic role of Mystery Patient tools in shaping patient experience: A method to facilitate value co-creation using action research

Improving patients' experience in hospitals necessitates the improvement of service quality. Using mystery patients as a tool for assessing and improving patients' experience is praised for its comprehensiveness. However, such programs are costly, difficult to design and may cause unintend...

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Veröffentlicht in:	PloS one 2018-10, Vol.13 (10), p.e0205262-e0205262
Hauptverfasser:	Daouk-Öyry, Lina, Alameddine, Mohamad, Hassan, Norr, Laham, Linda, Soubra, Maher
Format:	Artikel
Sprache:	eng
Schlagworte:	Analysis Beliefs, opinions and attitudes Biology and Life Sciences Catalysis Customer relations Customer services Emergency medical care Health care access Health sciences Human resources Medical care quality Medicine Medicine and Health Sciences Methods Microprocessors Organizational aspects Patient satisfaction Patients Questionnaires Research and Analysis Methods Research design Social Sciences Training
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