Improving health worker performance through text messaging: A mixed-methods evaluation of a pilot intervention designed to increase coverage of intermittent preventive treatment of malaria in pregnancy in West Nile, Uganda

Poor health worker performance is a well-documented obstacle to quality service provision. Due to the increasingly widespread availability of mobile devices, mobile health (mHealth) has received growing attention as a service improvement tool. This pilot study explored feasibility, acceptability and...

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Veröffentlicht in:PloS one 2018-09, Vol.13 (9), p.e0203554-e0203554
Hauptverfasser: Rassi, Christian, Gore-Langton, Georgia R, Gidudu Walimbwa, Badru, Strachan, Clare E, King, Rebecca, Basharat, Sinwan, Christiansen-Jucht, Celine, Graham, Kirstie, Gudoi, Sam Siduda
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container_end_page e0203554
container_issue 9
container_start_page e0203554
container_title PloS one
container_volume 13
creator Rassi, Christian
Gore-Langton, Georgia R
Gidudu Walimbwa, Badru
Strachan, Clare E
King, Rebecca
Basharat, Sinwan
Christiansen-Jucht, Celine
Graham, Kirstie
Gudoi, Sam Siduda
description Poor health worker performance is a well-documented obstacle to quality service provision. Due to the increasingly widespread availability of mobile devices, mobile health (mHealth) has received growing attention as a service improvement tool. This pilot study explored feasibility, acceptability and outcomes of an mHealth intervention designed to increase coverage of intermittent preventive treatment of malaria in pregnancy (IPTp) in two districts of West Nile, Uganda. In both districts, selected health workers (N = 48) received classroom training on malaria in pregnancy. All health workers in one district (N = 49) subsequently received 24 text messages reinforcing the training content. The intervention was evaluated using a mixed-methods approach, including four focus group discussions with health workers and three in-depth interviews with district health officials, health worker knowledge assessments one month (N = 90) and six months (N = 89) after the classroom training, and calculation of IPTp coverage from participating health facilities' (N = 16) antenatal care registers covering six months pre- and post-intervention. Complementing classroom training with text messaging was found to be a feasible, acceptable and inexpensive approach to improving health worker performance. The messages served as reminders to those who had attended the classroom training and helped spread information to those who had not. Health workers in the district where text messages were sent had significantly better knowledge of IPTp, achieving an increased composite knowledge score of 6.00 points (maximum score: 40) compared with those in the district where only classroom training was provided. Average facility coverage of three doses of IPTp was also significantly higher where text messages were sent (85.8%) compared with the district where only classroom training was provided (54.1%). This intervention shows promise for the improvement of health worker performance for delivery of IPTp, and could have significant broader application.
doi_str_mv 10.1371/journal.pone.0203554
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Complementing classroom training with text messaging was found to be a feasible, acceptable and inexpensive approach to improving health worker performance. The messages served as reminders to those who had attended the classroom training and helped spread information to those who had not. Health workers in the district where text messages were sent had significantly better knowledge of IPTp, achieving an increased composite knowledge score of 6.00 points (maximum score: 40) compared with those in the district where only classroom training was provided. Average facility coverage of three doses of IPTp was also significantly higher where text messages were sent (85.8%) compared with the district where only classroom training was provided (54.1%). This intervention shows promise for the improvement of health worker performance for delivery of IPTp, and could have significant broader application.</abstract><cop>United States</cop><pub>Public Library of Science</pub><pmid>30188956</pmid><doi>10.1371/journal.pone.0203554</doi><tpages>e0203554</tpages><orcidid>https://orcid.org/0000-0003-0402-2410</orcidid><oa>free_for_read</oa></addata></record>
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identifier ISSN: 1932-6203
ispartof PloS one, 2018-09, Vol.13 (9), p.e0203554-e0203554
issn 1932-6203
1932-6203
language eng
recordid cdi_plos_journals_2100364390
source MEDLINE; DOAJ Directory of Open Access Journals; Public Library of Science (PLoS); EZB-FREE-00999 freely available EZB journals; PubMed Central; Free Full-Text Journals in Chemistry
subjects Acceptability
Analysis
Antimalarials - therapeutic use
Care and treatment
Cellular telephones
Classrooms
Consortia
Electronic devices
Employee performance
Engineering and Technology
Feasibility studies
Female
Guideline Adherence
Health aspects
Health care facilities
Health Facilities
Health Personnel
Humans
Information dissemination
Intervention
Low income groups
Malaria
Malaria - prevention & control
Medical personnel
Medicine and Health Sciences
Messages
Mixed methods research
Patient Acceptance of Health Care
People and Places
Practice
Pregnancy
Pregnancy Complications, Infectious - prevention & control
Pregnancy Complications, Parasitic - prevention & control
Prenatal care
Prevention
Pyrimethamine - therapeutic use
Short message service
Social Sciences
Sulfadoxine - therapeutic use
Text Messaging
Training
Uganda
Vector-borne diseases
Womens health
Workers
title Improving health worker performance through text messaging: A mixed-methods evaluation of a pilot intervention designed to increase coverage of intermittent preventive treatment of malaria in pregnancy in West Nile, Uganda
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