Physician satisfaction with a multi-platform digital scheduling system
Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling...
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| Veröffentlicht in: | PloS one 2017-03, Vol.12 (3), p.e0174127-e0174127 |
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| creator | Deliberato, Rodrigo Octávio Rocha, Leonardo Lima Lima, Alex Heitor Santiago, Caroline Reis Maia Terra, Jose Cláudio Cyrineu Dagan, Alon Celi, Leo Anthony |
| description | Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation.
Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after.
51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001).
Our web and mobile phone-based scheduling system resulted in better physician satisfaction. |
| doi_str_mv | 10.1371/journal.pone.0174127 |
| format | Article |
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Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after.
51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001).
Our web and mobile phone-based scheduling system resulted in better physician satisfaction.</description><identifier>ISSN: 1932-6203</identifier><identifier>EISSN: 1932-6203</identifier><identifier>DOI: 10.1371/journal.pone.0174127</identifier><identifier>PMID: 28328958</identifier><language>eng</language><publisher>United States: Public Library of Science</publisher><subject>Adult ; Applications programs ; Appointments and Schedules ; Attitude of Health Personnel ; Comparative analysis ; Computer and Information Sciences ; Emergency medical care ; Engineering and Technology ; Female ; Health Care Surveys - methods ; Humans ; Male ; Males ; Medical personnel ; Medical scheduling ; Medicine and Health Sciences ; Mobile Applications ; Mobile computing ; People and Places ; Personal Satisfaction ; Physician-Patient Relations ; Physicians ; Physicians - psychology ; Polls & surveys ; Practice ; Psychological aspects ; Research and Analysis Methods ; Satisfaction (Psychology) ; Schedules ; Scheduling ; Smartphones ; Technology application</subject><ispartof>PloS one, 2017-03, Vol.12 (3), p.e0174127-e0174127</ispartof><rights>COPYRIGHT 2017 Public Library of Science</rights><rights>2017 Deliberato et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><rights>2017 Deliberato et al 2017 Deliberato et al</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c725t-19ed68850c1391c318cc528bee48da3b8563c59d7ff49be6a52b0579ae2e6c1d3</citedby><cites>FETCH-LOGICAL-c725t-19ed68850c1391c318cc528bee48da3b8563c59d7ff49be6a52b0579ae2e6c1d3</cites><orcidid>0000-0002-1869-8828</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC5362101/pdf/$$EPDF$$P50$$Gpubmedcentral$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC5362101/$$EHTML$$P50$$Gpubmedcentral$$Hfree_for_read</linktohtml><link.rule.ids>230,315,728,781,785,865,886,2103,2929,23868,27926,27927,53793,53795</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/28328958$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><contributor>Amaral, Luís A. Nunes</contributor><creatorcontrib>Deliberato, Rodrigo Octávio</creatorcontrib><creatorcontrib>Rocha, Leonardo Lima</creatorcontrib><creatorcontrib>Lima, Alex Heitor</creatorcontrib><creatorcontrib>Santiago, Caroline Reis Maia</creatorcontrib><creatorcontrib>Terra, Jose Cláudio Cyrineu</creatorcontrib><creatorcontrib>Dagan, Alon</creatorcontrib><creatorcontrib>Celi, Leo Anthony</creatorcontrib><title>Physician satisfaction with a multi-platform digital scheduling system</title><title>PloS one</title><addtitle>PLoS One</addtitle><description>Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation.
Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after.
51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001).
Our web and mobile phone-based scheduling system resulted in better physician satisfaction.</description><subject>Adult</subject><subject>Applications programs</subject><subject>Appointments and Schedules</subject><subject>Attitude of Health Personnel</subject><subject>Comparative analysis</subject><subject>Computer and Information Sciences</subject><subject>Emergency medical care</subject><subject>Engineering and Technology</subject><subject>Female</subject><subject>Health Care Surveys - methods</subject><subject>Humans</subject><subject>Male</subject><subject>Males</subject><subject>Medical personnel</subject><subject>Medical scheduling</subject><subject>Medicine and Health Sciences</subject><subject>Mobile Applications</subject><subject>Mobile computing</subject><subject>People and Places</subject><subject>Personal Satisfaction</subject><subject>Physician-Patient Relations</subject><subject>Physicians</subject><subject>Physicians - psychology</subject><subject>Polls & surveys</subject><subject>Practice</subject><subject>Psychological aspects</subject><subject>Research and Analysis Methods</subject><subject>Satisfaction (Psychology)</subject><subject>Schedules</subject><subject>Scheduling</subject><subject>Smartphones</subject><subject>Technology 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satisfaction with a multi-platform digital scheduling system</title><author>Deliberato, Rodrigo Octávio ; Rocha, Leonardo Lima ; Lima, Alex Heitor ; Santiago, Caroline Reis Maia ; Terra, Jose Cláudio Cyrineu ; Dagan, Alon ; Celi, Leo Anthony</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c725t-19ed68850c1391c318cc528bee48da3b8563c59d7ff49be6a52b0579ae2e6c1d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2017</creationdate><topic>Adult</topic><topic>Applications programs</topic><topic>Appointments and Schedules</topic><topic>Attitude of Health Personnel</topic><topic>Comparative analysis</topic><topic>Computer and Information Sciences</topic><topic>Emergency medical care</topic><topic>Engineering and Technology</topic><topic>Female</topic><topic>Health Care Surveys - methods</topic><topic>Humans</topic><topic>Male</topic><topic>Males</topic><topic>Medical personnel</topic><topic>Medical 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Alon</au><au>Celi, Leo Anthony</au><au>Amaral, Luís A. Nunes</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Physician satisfaction with a multi-platform digital scheduling system</atitle><jtitle>PloS one</jtitle><addtitle>PLoS One</addtitle><date>2017-03-22</date><risdate>2017</risdate><volume>12</volume><issue>3</issue><spage>e0174127</spage><epage>e0174127</epage><pages>e0174127-e0174127</pages><issn>1932-6203</issn><eissn>1932-6203</eissn><abstract>Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation.
Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after.
51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001).
Our web and mobile phone-based scheduling system resulted in better physician satisfaction.</abstract><cop>United States</cop><pub>Public Library of Science</pub><pmid>28328958</pmid><doi>10.1371/journal.pone.0174127</doi><tpages>e0174127</tpages><orcidid>https://orcid.org/0000-0002-1869-8828</orcidid><oa>free_for_read</oa></addata></record> |
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| source | MEDLINE; DOAJ Directory of Open Access Journals; Public Library of Science (PLoS) Journals Open Access; EZB-FREE-00999 freely available EZB journals; PubMed Central; Free Full-Text Journals in Chemistry |
| subjects | Adult Applications programs Appointments and Schedules Attitude of Health Personnel Comparative analysis Computer and Information Sciences Emergency medical care Engineering and Technology Female Health Care Surveys - methods Humans Male Males Medical personnel Medical scheduling Medicine and Health Sciences Mobile Applications Mobile computing People and Places Personal Satisfaction Physician-Patient Relations Physicians Physicians - psychology Polls & surveys Practice Psychological aspects Research and Analysis Methods Satisfaction (Psychology) Schedules Scheduling Smartphones Technology application |
| title | Physician satisfaction with a multi-platform digital scheduling system |
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