Reputation-Based Service Level Agreements for Web Services
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new form of service level agreement where the price is determined by the QoS actually delivered. We show that such agreements...
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| creator | Jurca, Radu Faltings, Boi |
| description | Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price.
We propose a new form of service level agreement where the price is determined by the QoS actually delivered. We show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, we introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed.
Thus, we obtain a practical scheme for service-level agreements that makes it uninteresting for providers to deviate from their best effort. |
| doi_str_mv | 10.1007/11596141_30 |
| format | Book Chapter |
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We propose a new form of service level agreement where the price is determined by the QoS actually delivered. We show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, we introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed.
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We propose a new form of service level agreement where the price is determined by the QoS actually delivered. We show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, we introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed.
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| fulltext | fulltext |
| identifier | ISSN: 0302-9743 |
| ispartof | Lecture notes in computer science, 2005, p.396-409 |
| issn | 0302-9743 1611-3349 |
| language | eng |
| recordid | cdi_pascalfrancis_primary_17414828 |
| source | Springer Books |
| subjects | Alternative Dispute Resolution Applied sciences Computer science control theory systems Computer systems and distributed systems. User interface Exact sciences and technology Reputation Information Reputation Mechanism Service Level Agreement Side Payment Software |
| title | Reputation-Based Service Level Agreements for Web Services |
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