Service fault-tree-analysis: its use for improving the efficiency of service processes

In this paper we present a case study in which the technique of fault tree analysis (FTA) was applied in solving a complex systemic failure in a service process carried out by a major aviation company in Southeastern Brazil. A procedure for analyzing and solving problems on service/administrative pr...

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Bibliographische Detailangaben

Hauptverfasser:	de Carvalho, A.A.P., Scapin, C.A.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Aircraft Applied sciences Continuous improvement Continuous production Delay Exact sciences and technology Failure analysis Fault trees Operational research and scientific management Operational research. Management science Optimization methods Reliability theory. Replacement problems Testing US Department of Transportation Visualization
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