Service fault-tree-analysis: its use for improving the efficiency of service processes
In this paper we present a case study in which the technique of fault tree analysis (FTA) was applied in solving a complex systemic failure in a service process carried out by a major aviation company in Southeastern Brazil. A procedure for analyzing and solving problems on service/administrative pr...
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| creator | de Carvalho, A.A.P. Scapin, C.A. |
| description | In this paper we present a case study in which the technique of fault tree analysis (FTA) was applied in solving a complex systemic failure in a service process carried out by a major aviation company in Southeastern Brazil. A procedure for analyzing and solving problems on service/administrative processes was developed and tested in this company, with significant results, helping to address organizational issues. This systemic failure analysis project generated action plans, through the analysis of the maintenance process in this company. These plans eliminated the occurrence of faults and consequent delays in the maintenance of aircraft. |
| doi_str_mv | 10.1109/RAMS.2002.981639 |
| format | Conference Proceeding |
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These plans eliminated the occurrence of faults and consequent delays in the maintenance of aircraft.</description><subject>Aircraft</subject><subject>Applied sciences</subject><subject>Continuous improvement</subject><subject>Continuous production</subject><subject>Delay</subject><subject>Exact sciences and technology</subject><subject>Failure analysis</subject><subject>Fault trees</subject><subject>Operational research and scientific management</subject><subject>Operational research. Management science</subject><subject>Optimization methods</subject><subject>Reliability theory. 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| identifier | ISSN: 0149-144X |
| ispartof | Annual Reliability and Maintainability Symposium. 2002 Proceedings (Cat. No.02CH37318), 2002, p.186-189 |
| issn | 0149-144X 2577-0993 |
| language | eng |
| recordid | cdi_pascalfrancis_primary_15567832 |
| source | IEEE Electronic Library (IEL) Conference Proceedings |
| subjects | Aircraft Applied sciences Continuous improvement Continuous production Delay Exact sciences and technology Failure analysis Fault trees Operational research and scientific management Operational research. Management science Optimization methods Reliability theory. Replacement problems Testing US Department of Transportation Visualization |
| title | Service fault-tree-analysis: its use for improving the efficiency of service processes |
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