Capacity and availability management by quantitative project management in the IT service industry

Purpose - The purpose of this paper is to develop and implement an efficient capacity and availability management tracker for information technology (IT) service delivery management that can be applied by analyzing base-lined data, using quantitative project management and knowledge discovery techni...

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Veröffentlicht in:	Asian journal on quality 2012, Vol.13 (2), p.163-176
Hauptverfasser:	Bairi, Jayachandra, Manohar, B. Murali, Kundu, Goutam Kumar
Format:	Artikel
Sprache:	kor
Online-Zugang:	Volltext
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