A conceptual framework for deployment of strategyrelated continuous improvements

This paper presents a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising improvement actions that will most contribute to strategic objectives. It proposes the us...

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Veröffentlicht in:	TQM magazine 2000-10, Vol.12 (5), p.340-349
Hauptverfasser:	Carpinetti, Luiz C.R., Gerlamo, Mateus C., Dorta, Marcelo
Format:	Artikel
Sprache:	eng
Schlagworte:	Kaizen Performance measurement Process management Quality function deployment
Online-Zugang:	Volltext
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