Service quality and human resource practices a theme park case study

This article uses a case study approach to examine how human resource practices affect the delivery of guest services at a large theme park. The theme park uses a fourpronged approach in managing its human resource function to ensure that service quality standards are maintained. Other hospitality f...

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Veröffentlicht in:	International Journal of Contemporary Hospitality Management 2003, Vol.15 (2), p.116-119
Hauptverfasser:	Hickman, Jeffrey, Mayer, Karl J.
Format:	Report
Sprache:	eng
Schlagworte:	Employee communications Human resource utilization Service quality Theme parks
Online-Zugang:	Volltext
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