The role of cultural intelligence for the emergence of negotiated culture in IT offshore outsourcing projects
Purpose - The purpose of this paper is to analyze how individual project members in IT offshore outsourcing projects cope with culture-specific behavior, and how the project members' cultural intelligence enables the emergence of negotiated culture.Design methodology approach - The employed res...
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| Veröffentlicht in: | Information technology & people (West Linn, Or.) Or.), 2009-08, Vol.22 (3), p.223-241 |
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| creator | Gregory, Robert Prifling, Michael Beck, Roman |
| description | Purpose - The purpose of this paper is to analyze how individual project members in IT offshore outsourcing projects cope with culture-specific behavior, and how the project members' cultural intelligence enables the emergence of negotiated culture.Design methodology approach - The employed research approach is an interpretive, in-depth single-case study based on 31 qualitative interviews. The cultural intelligence framework serves as a "sensitizing device" to develop a model of cross-cultural interaction in IT offshore outsourcing projects.Findings - The paper presents a model explaining cross-cultural interaction at the individual level in IT offshore outsourcing. The analysis shows that effective cross-cultural interaction manifests itself in active cross-cultural adaptation behavior, which is driven by motivational and cognitive factors. Cultural intelligence, including cognitive, motivational, and behavioral elements, is found to be an important driver for the development of a negotiated culture, characterized by trust-based interpersonal relationships, shared understanding, and the effective resolution of conflicts in IT offshore outsourcing projects.Practical implications - This study helps to understand how the emergence of a negotiated culture depends upon the cultural intelligence of individual project members. Practitioners need to focus on the accumulation of cultural intelligence in their project teams.Originality value - This study makes a theoretical contribution to the IT offshore outsourcing domain by presenting a model of individual-level cross-cultural interaction in this context. Furthermore, it represents one of the first qualitative case studies on cultural intelligence in IS. |
| doi_str_mv | 10.1108/09593840910981428 |
| format | Article |
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The cultural intelligence framework serves as a "sensitizing device" to develop a model of cross-cultural interaction in IT offshore outsourcing projects.Findings - The paper presents a model explaining cross-cultural interaction at the individual level in IT offshore outsourcing. The analysis shows that effective cross-cultural interaction manifests itself in active cross-cultural adaptation behavior, which is driven by motivational and cognitive factors. Cultural intelligence, including cognitive, motivational, and behavioral elements, is found to be an important driver for the development of a negotiated culture, characterized by trust-based interpersonal relationships, shared understanding, and the effective resolution of conflicts in IT offshore outsourcing projects.Practical implications - This study helps to understand how the emergence of a negotiated culture depends upon the cultural intelligence of individual project members. Practitioners need to focus on the accumulation of cultural intelligence in their project teams.Originality value - This study makes a theoretical contribution to the IT offshore outsourcing domain by presenting a model of individual-level cross-cultural interaction in this context. 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| ispartof | Information technology & people (West Linn, Or.), 2009-08, Vol.22 (3), p.223-241 |
| issn | 0959-3845 1758-5813 |
| language | eng |
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| source | Emerald A-Z Current Journals |
| subjects | Business etiquette Communication research Communication technologies Contracting out Cross cultural studies Crosscultural management Cultural diversity Culture Germany India Information and communication technologies Information technology Offshore Outsourcing Studies Subcontracting Theory |
| title | The role of cultural intelligence for the emergence of negotiated culture in IT offshore outsourcing projects |
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