Evaluating intellectual capital in the hotel industry

A single embedded case study design was applied to evaluate the intellectual capital of 13 hotels in the Radisson SAS Hotels and Resorts hotel chain. By using the ICAP methodology and multiple source data the study investigated the knowledge and data produced by an intellectual capital evaluation, a...

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Veröffentlicht in:	Journal of intellectual capital 2003-09, Vol.4 (3), p.287-303
Hauptverfasser:	Engström, Truls E.J., Westnes, Petter, Furdal Westnes, Siren
Format:	Artikel
Sprache:	eng
Schlagworte:	Case studies Catering Correlation analysis Employees Financial performance Function evaluation Hospitality industry Hospitality management Hotel and catering industry Hotels & motels Human capital Intellectual capital Knowledge Norway Skills Studies Value chain Value creation
Online-Zugang:	Volltext
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