Evaluation of TQM in Japanese industries and validation of a selfassessment questionnaire

Provides empirical support for TQM reviewing and improvement. Evaluates 190 companies performance that have or have not used TQM in Japan. Crosssectional survey methodology is employed. Thus, seven categories with 80 key elements regarding American MBNQA and ten equations are examined. The main conc...

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Bibliographische Detailangaben

Veröffentlicht in:	TQM magazine 2002-10, Vol.14 (5), p.318-328
Hauptverfasser:	da Silva Jonas, Gomes, Kikuo, Nezu, Tadashi, Ohfuji
Format:	Artikel
Sprache:	eng
Schlagworte:	Baldrige awards Company performance Quality Selfassessment Total quality management
Online-Zugang:	Volltext
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