Capabilities for managing service innovation: towards a conceptual framework

Purpose - The purpose of this paper is to identify and reflect on a set of dynamic capabilities for managing service innovation and applies a dynamic capabilities view (DCV) of firms for managing service innovation.Design methodology approach - This theoretical paper offers a conceptual framework fo...

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Veröffentlicht in:	International journal of service industry management 2010-08, Vol.21 (4), p.490-514
Hauptverfasser:	den Hertog, Pim, van der Aa, Wietze, de Jong, Mark W
Format:	Artikel
Sprache:	eng
Schlagworte:	Innovation Innovations Management theory Manufacturing Marketing Operations management Quality of service Service industries Services Strategic management Studies Technological change
Online-Zugang:	Volltext
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