Service Design for Resilience: A Multi-Contextual Modeling Perspective

This paper introduces a conceptual framework aiming to broaden the discussion on resilience for the design of public services. From a theoretical point of view, the paper explores service design with a Systems Thinking lens. A multi-contextual perspective aiming to analyze, decompose, and design sma...

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Veröffentlicht in:	IEEE access 2020, Vol.8, p.185526-185543
Hauptverfasser:	Dragoicea, Monica, Walletzky, Leonard, Carrubbo, Luca, Badr, Nabil Georges, Toli, Angeliki Maria, Romanovska, Frantiska, Ge, Mouzhi
Format:	Artikel
Sprache:	eng
Schlagworte:	Analytical models Context COVID-19 Diamond Diamonds Public services Resilience service design service model Smart cities Sustainable development system thinking Unified modeling language
Online-Zugang:	Volltext
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