How Does Servitization Affect Firm Performance?
Servitization by manufacturing firms has been a growing trend in recent years. However, the literature is unclear on whether servitization improves firm performance. Using survey data from 334 Chinese manufacturing firms, we examine how servitization affects firm performance. We also investigate the...
Gespeichert in:
| Veröffentlicht in: | IEEE transactions on engineering management 2022-12, Vol.69 (6), p.2871-2881 |
|---|---|
| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext bestellen |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 2881 |
|---|---|
| container_issue | 6 |
| container_start_page | 2871 |
| container_title | IEEE transactions on engineering management |
| container_volume | 69 |
| creator | Huang, Wengao Yang, Jianjun Wei, Zelong |
| description | Servitization by manufacturing firms has been a growing trend in recent years. However, the literature is unclear on whether servitization improves firm performance. Using survey data from 334 Chinese manufacturing firms, we examine how servitization affects firm performance. We also investigate the contingent role of platform-based innovation. Our results show that servitization enhances latent needs identification and worsens dominant logics conflict. Platform-based innovation is effective in mitigating harm from dominant logics conflict, but it also limits the transfer of latent customer needs. This article contributes to the literature by identifying underlying mediating effects between servitization and firm performance to explain how servitization affects firm performance. The findings also address the "service paradox." |
| doi_str_mv | 10.1109/TEM.2020.3020852 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_RIE</sourceid><recordid>TN_cdi_ieee_primary_9201059</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ieee_id>9201059</ieee_id><sourcerecordid>2731857448</sourcerecordid><originalsourceid>FETCH-LOGICAL-c300t-ed8c95c9b3fc106fbc10ba4a9f3042014b33e7e2705b26f32055179e97a2716d3</originalsourceid><addsrcrecordid>eNo9kEFLAzEQhYMouFbvgpcFz7udJJvN5iSltlaoKFjPIZtOYIttarJV6q83pcXLGwbemzd8hNxSKCkFNVxMXkoGDEqepBHsjGRUiKYAqOCcZAC0KRRX9JJcxbhKayUYZGQ48z_5o8eYv2P47vru1_Sd3-Qj59D2-bQL6_wNg_NhbTYWH67JhTOfEW9Oc0A-ppPFeFbMX5-ex6N5YTlAX-CysUpY1XJnKdSuTdqayijHoWKpvOUcJTIJomW14wyEoFKhkoZJWi_5gNwf726D_9ph7PXK78ImVWomOW2ErKomueDossHHGNDpbejWJuw1BX3AohMWfcCiT1hS5O4Y6RDx367STyAU_wNNGluN</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2731857448</pqid></control><display><type>article</type><title>How Does Servitization Affect Firm Performance?</title><source>IEEE Electronic Library (IEL)</source><creator>Huang, Wengao ; Yang, Jianjun ; Wei, Zelong</creator><creatorcontrib>Huang, Wengao ; Yang, Jianjun ; Wei, Zelong</creatorcontrib><description>Servitization by manufacturing firms has been a growing trend in recent years. However, the literature is unclear on whether servitization improves firm performance. Using survey data from 334 Chinese manufacturing firms, we examine how servitization affects firm performance. We also investigate the contingent role of platform-based innovation. Our results show that servitization enhances latent needs identification and worsens dominant logics conflict. Platform-based innovation is effective in mitigating harm from dominant logics conflict, but it also limits the transfer of latent customer needs. This article contributes to the literature by identifying underlying mediating effects between servitization and firm performance to explain how servitization affects firm performance. The findings also address the "service paradox."</description><identifier>ISSN: 0018-9391</identifier><identifier>EISSN: 1558-0040</identifier><identifier>DOI: 10.1109/TEM.2020.3020852</identifier><identifier>CODEN: IEEMA4</identifier><language>eng</language><publisher>New York: IEEE</publisher><subject>Dominant logics conflict ; Economics ; Financial performance ; firm performance ; Innovations ; latent needs identification ; Manufacturers ; Manufacturing ; platform-based innovation ; Resistance ; Service introduction ; servitization ; Technological innovation</subject><ispartof>IEEE transactions on engineering management, 2022-12, Vol.69 (6), p.2871-2881</ispartof><rights>Copyright The Institute of Electrical and Electronics Engineers, Inc. (IEEE) 2022</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c300t-ed8c95c9b3fc106fbc10ba4a9f3042014b33e7e2705b26f32055179e97a2716d3</citedby><cites>FETCH-LOGICAL-c300t-ed8c95c9b3fc106fbc10ba4a9f3042014b33e7e2705b26f32055179e97a2716d3</cites><orcidid>0000-0003-3587-7470 ; 0000-0002-2852-2244</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://ieeexplore.ieee.org/document/9201059$$EHTML$$P50$$Gieee$$H</linktohtml><link.rule.ids>314,780,784,796,27924,27925,54758</link.rule.ids><linktorsrc>$$Uhttps://ieeexplore.ieee.org/document/9201059$$EView_record_in_IEEE$$FView_record_in_$$GIEEE</linktorsrc></links><search><creatorcontrib>Huang, Wengao</creatorcontrib><creatorcontrib>Yang, Jianjun</creatorcontrib><creatorcontrib>Wei, Zelong</creatorcontrib><title>How Does Servitization Affect Firm Performance?</title><title>IEEE transactions on engineering management</title><addtitle>TEM</addtitle><description>Servitization by manufacturing firms has been a growing trend in recent years. However, the literature is unclear on whether servitization improves firm performance. Using survey data from 334 Chinese manufacturing firms, we examine how servitization affects firm performance. We also investigate the contingent role of platform-based innovation. Our results show that servitization enhances latent needs identification and worsens dominant logics conflict. Platform-based innovation is effective in mitigating harm from dominant logics conflict, but it also limits the transfer of latent customer needs. This article contributes to the literature by identifying underlying mediating effects between servitization and firm performance to explain how servitization affects firm performance. The findings also address the "service paradox."</description><subject>Dominant logics conflict</subject><subject>Economics</subject><subject>Financial performance</subject><subject>firm performance</subject><subject>Innovations</subject><subject>latent needs identification</subject><subject>Manufacturers</subject><subject>Manufacturing</subject><subject>platform-based innovation</subject><subject>Resistance</subject><subject>Service introduction</subject><subject>servitization</subject><subject>Technological innovation</subject><issn>0018-9391</issn><issn>1558-0040</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>RIE</sourceid><recordid>eNo9kEFLAzEQhYMouFbvgpcFz7udJJvN5iSltlaoKFjPIZtOYIttarJV6q83pcXLGwbemzd8hNxSKCkFNVxMXkoGDEqepBHsjGRUiKYAqOCcZAC0KRRX9JJcxbhKayUYZGQ48z_5o8eYv2P47vru1_Sd3-Qj59D2-bQL6_wNg_NhbTYWH67JhTOfEW9Oc0A-ppPFeFbMX5-ex6N5YTlAX-CysUpY1XJnKdSuTdqayijHoWKpvOUcJTIJomW14wyEoFKhkoZJWi_5gNwf726D_9ph7PXK78ImVWomOW2ErKomueDossHHGNDpbejWJuw1BX3AohMWfcCiT1hS5O4Y6RDx367STyAU_wNNGluN</recordid><startdate>20221201</startdate><enddate>20221201</enddate><creator>Huang, Wengao</creator><creator>Yang, Jianjun</creator><creator>Wei, Zelong</creator><general>IEEE</general><general>The Institute of Electrical and Electronics Engineers, Inc. (IEEE)</general><scope>97E</scope><scope>RIA</scope><scope>RIE</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7SC</scope><scope>7SP</scope><scope>7TB</scope><scope>8FD</scope><scope>FR3</scope><scope>JQ2</scope><scope>KR7</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope><orcidid>https://orcid.org/0000-0003-3587-7470</orcidid><orcidid>https://orcid.org/0000-0002-2852-2244</orcidid></search><sort><creationdate>20221201</creationdate><title>How Does Servitization Affect Firm Performance?</title><author>Huang, Wengao ; Yang, Jianjun ; Wei, Zelong</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c300t-ed8c95c9b3fc106fbc10ba4a9f3042014b33e7e2705b26f32055179e97a2716d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Dominant logics conflict</topic><topic>Economics</topic><topic>Financial performance</topic><topic>firm performance</topic><topic>Innovations</topic><topic>latent needs identification</topic><topic>Manufacturers</topic><topic>Manufacturing</topic><topic>platform-based innovation</topic><topic>Resistance</topic><topic>Service introduction</topic><topic>servitization</topic><topic>Technological innovation</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Huang, Wengao</creatorcontrib><creatorcontrib>Yang, Jianjun</creatorcontrib><creatorcontrib>Wei, Zelong</creatorcontrib><collection>IEEE All-Society Periodicals Package (ASPP) 2005-present</collection><collection>IEEE All-Society Periodicals Package (ASPP) 1998-Present</collection><collection>IEEE Electronic Library (IEL)</collection><collection>CrossRef</collection><collection>Computer and Information Systems Abstracts</collection><collection>Electronics & Communications Abstracts</collection><collection>Mechanical & Transportation Engineering Abstracts</collection><collection>Technology Research Database</collection><collection>Engineering Research Database</collection><collection>ProQuest Computer Science Collection</collection><collection>Civil Engineering Abstracts</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><jtitle>IEEE transactions on engineering management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Huang, Wengao</au><au>Yang, Jianjun</au><au>Wei, Zelong</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>How Does Servitization Affect Firm Performance?</atitle><jtitle>IEEE transactions on engineering management</jtitle><stitle>TEM</stitle><date>2022-12-01</date><risdate>2022</risdate><volume>69</volume><issue>6</issue><spage>2871</spage><epage>2881</epage><pages>2871-2881</pages><issn>0018-9391</issn><eissn>1558-0040</eissn><coden>IEEMA4</coden><abstract>Servitization by manufacturing firms has been a growing trend in recent years. However, the literature is unclear on whether servitization improves firm performance. Using survey data from 334 Chinese manufacturing firms, we examine how servitization affects firm performance. We also investigate the contingent role of platform-based innovation. Our results show that servitization enhances latent needs identification and worsens dominant logics conflict. Platform-based innovation is effective in mitigating harm from dominant logics conflict, but it also limits the transfer of latent customer needs. This article contributes to the literature by identifying underlying mediating effects between servitization and firm performance to explain how servitization affects firm performance. The findings also address the "service paradox."</abstract><cop>New York</cop><pub>IEEE</pub><doi>10.1109/TEM.2020.3020852</doi><tpages>11</tpages><orcidid>https://orcid.org/0000-0003-3587-7470</orcidid><orcidid>https://orcid.org/0000-0002-2852-2244</orcidid></addata></record> |
| fulltext | fulltext_linktorsrc |
| identifier | ISSN: 0018-9391 |
| ispartof | IEEE transactions on engineering management, 2022-12, Vol.69 (6), p.2871-2881 |
| issn | 0018-9391 1558-0040 |
| language | eng |
| recordid | cdi_ieee_primary_9201059 |
| source | IEEE Electronic Library (IEL) |
| subjects | Dominant logics conflict Economics Financial performance firm performance Innovations latent needs identification Manufacturers Manufacturing platform-based innovation Resistance Service introduction servitization Technological innovation |
| title | How Does Servitization Affect Firm Performance? |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-19T10%3A17%3A49IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_RIE&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=How%20Does%20Servitization%20Affect%20Firm%20Performance?&rft.jtitle=IEEE%20transactions%20on%20engineering%20management&rft.au=Huang,%20Wengao&rft.date=2022-12-01&rft.volume=69&rft.issue=6&rft.spage=2871&rft.epage=2881&rft.pages=2871-2881&rft.issn=0018-9391&rft.eissn=1558-0040&rft.coden=IEEMA4&rft_id=info:doi/10.1109/TEM.2020.3020852&rft_dat=%3Cproquest_RIE%3E2731857448%3C/proquest_RIE%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2731857448&rft_id=info:pmid/&rft_ieee_id=9201059&rfr_iscdi=true |