Adapting the SERVQUAL scale to China hospitals services

A survey research instrument called SERVQUAL is used to measure service quality. In China, the health care system is quite different from that of other countries; how to adapt the SERVQUAL scale to Chinese hospitals services becomes a research subject. A system to measure Chinese health service qual...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Xiangnan Lu, Manlu Liu
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Educational institutions Hospitals Instruments Length measurement Measurement standards Medical services Quality management Standards development Stress Weapons
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