Adapting the SERVQUAL scale to China hospitals services
A survey research instrument called SERVQUAL is used to measure service quality. In China, the health care system is quite different from that of other countries; how to adapt the SERVQUAL scale to Chinese hospitals services becomes a research subject. A system to measure Chinese health service qual...
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| creator | Xiangnan Lu Manlu Liu |
| description | A survey research instrument called SERVQUAL is used to measure service quality. In China, the health care system is quite different from that of other countries; how to adapt the SERVQUAL scale to Chinese hospitals services becomes a research subject. A system to measure Chinese health service quality that considers China's special situation is needed. In this paper, a series of Chinese hospitals are studied. A system of measuring Chinese health service quality based on the SERVQUAL instrument is built. |
| doi_str_mv | 10.1109/ICMIT.2000.917326 |
| format | Conference Proceeding |
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A system of measuring Chinese health service quality based on the SERVQUAL instrument is built.</description><subject>Educational institutions</subject><subject>Hospitals</subject><subject>Instruments</subject><subject>Length measurement</subject><subject>Measurement standards</subject><subject>Medical services</subject><subject>Quality management</subject><subject>Standards development</subject><subject>Stress</subject><subject>Weapons</subject><isbn>9780780366527</isbn><isbn>0780366522</isbn><fulltext>true</fulltext><rsrctype>conference_proceeding</rsrctype><creationdate>2000</creationdate><recordtype>conference_proceeding</recordtype><sourceid>6IE</sourceid><sourceid>RIE</sourceid><recordid>eNotj9tKxDAURQMiKGM_QJ_yA60nSZs0j6WMWqiIc_F1OLnZyDhTmiL49xZG2LDYLNiwCblnUDAG-rFrX7tdwQGg0EwJLq9IplUNS4SUFVc3JEvpa_FQVmUt4JaoxuE4x9MnnQdPt-vNx_u-6WmyePR0PtN2iCekwzmNccZjoslPP9H6dEeuw9J99s8V2T6td-1L3r89d23T57HWc85MqYNlZWWZtBCYC5JxjuCUDhJtLYTlxmhunLe6QmYQgWPpbKgWLcSKPFxWo_f-ME7xG6ffw-Wb-ANqc0Rt</recordid><startdate>2000</startdate><enddate>2000</enddate><creator>Xiangnan Lu</creator><creator>Manlu Liu</creator><general>IEEE</general><scope>6IE</scope><scope>6IL</scope><scope>CBEJK</scope><scope>RIE</scope><scope>RIL</scope></search><sort><creationdate>2000</creationdate><title>Adapting the SERVQUAL scale to China hospitals services</title><author>Xiangnan Lu ; Manlu Liu</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-i89t-1b49fc145c16c0f1df6122a0d79f6ac833c2bb92bdec95a1baa02a4dcf56ac33</frbrgroupid><rsrctype>conference_proceedings</rsrctype><prefilter>conference_proceedings</prefilter><language>eng</language><creationdate>2000</creationdate><topic>Educational institutions</topic><topic>Hospitals</topic><topic>Instruments</topic><topic>Length measurement</topic><topic>Measurement standards</topic><topic>Medical services</topic><topic>Quality management</topic><topic>Standards development</topic><topic>Stress</topic><topic>Weapons</topic><toplevel>online_resources</toplevel><creatorcontrib>Xiangnan Lu</creatorcontrib><creatorcontrib>Manlu Liu</creatorcontrib><collection>IEEE Electronic Library (IEL) Conference Proceedings</collection><collection>IEEE Proceedings Order Plan All Online (POP All Online) 1998-present by volume</collection><collection>IEEE Xplore All Conference Proceedings</collection><collection>IEEE Electronic Library (IEL)</collection><collection>IEEE Proceedings Order Plans (POP All) 1998-Present</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Xiangnan Lu</au><au>Manlu Liu</au><format>book</format><genre>proceeding</genre><ristype>CONF</ristype><atitle>Adapting the SERVQUAL scale to China hospitals services</atitle><btitle>Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology. ICMIT 2000. 'Management in the 21st Century' (Cat. No.00EX457)</btitle><stitle>ICMIT</stitle><date>2000</date><risdate>2000</risdate><volume>1</volume><spage>203</spage><epage>208 vol.1</epage><pages>203-208 vol.1</pages><isbn>9780780366527</isbn><isbn>0780366522</isbn><abstract>A survey research instrument called SERVQUAL is used to measure service quality. In China, the health care system is quite different from that of other countries; how to adapt the SERVQUAL scale to Chinese hospitals services becomes a research subject. A system to measure Chinese health service quality that considers China's special situation is needed. In this paper, a series of Chinese hospitals are studied. A system of measuring Chinese health service quality based on the SERVQUAL instrument is built.</abstract><pub>IEEE</pub><doi>10.1109/ICMIT.2000.917326</doi></addata></record> |
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| ispartof | Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology. ICMIT 2000. 'Management in the 21st Century' (Cat. No.00EX457), 2000, Vol.1, p.203-208 vol.1 |
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| language | eng |
| recordid | cdi_ieee_primary_917326 |
| source | IEEE Electronic Library (IEL) Conference Proceedings |
| subjects | Educational institutions Hospitals Instruments Length measurement Measurement standards Medical services Quality management Standards development Stress Weapons |
| title | Adapting the SERVQUAL scale to China hospitals services |
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