The Role of Collaboration Tools in Problem Solving Experience of Global Technical Support Center

Support and maintenance services rely on organization's capabilities of delivering expertise, tools and spare parts to the customer's location effectively and economically. To tackle the problems of delivering the expertise, a multilevel support organization is often utilized. This article...

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Bibliographische Detailangaben

Hauptverfasser:	Mannonen, Petri, Holtta, Venlakaisa
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Collaboration collaboration tools Games Information services Maintenance engineering Manuals Organizations problem solving experience Problem-solving support and maintenance work user experience
Online-Zugang:	Volltext bestellen
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