A multidimensional framework to classify goal-oriented approaches for services
The paper proposes a framework that considers four critical views of service in terms of goal (why), subject (what), method (how) and realization tool (which). Each view presents a set of attributes. The framework is meant to first compare different types of goal-oriented approaches to service devel...
Gespeichert in:
Hauptverfasser: | , , , |
---|---|
Format: | Tagungsbericht |
Sprache: | eng |
Schlagworte: | |
Online-Zugang: | Volltext bestellen |
Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Zusammenfassung: | The paper proposes a framework that considers four critical views of service in terms of goal (why), subject (what), method (how) and realization tool (which). Each view presents a set of attributes. The framework is meant to first compare different types of goal-oriented approaches to service development, then highlight issues that need further research, and finally to propose a consolidate goal-oriented approach. |
---|---|
DOI: | 10.1109/ICCAT.2013.6522020 |