A multidimensional framework to classify goal-oriented approaches for services

The paper proposes a framework that considers four critical views of service in terms of goal (why), subject (what), method (how) and realization tool (which). Each view presents a set of attributes. The framework is meant to first compare different types of goal-oriented approaches to service devel...

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Hauptverfasser: Saidani, O., Kaabi, R. S., Kraiem, N., Baghdadi, Y.
Format: Tagungsbericht
Sprache:eng
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Beschreibung
Zusammenfassung:The paper proposes a framework that considers four critical views of service in terms of goal (why), subject (what), method (how) and realization tool (which). Each view presents a set of attributes. The framework is meant to first compare different types of goal-oriented approaches to service development, then highlight issues that need further research, and finally to propose a consolidate goal-oriented approach.
DOI:10.1109/ICCAT.2013.6522020