How Strong Are the Effects of Technological Disruption? Smartphones' Impacts on Internet and Cable TV Services Consumption

Emerging technologies have created disruptions in organizational, business process and industry contexts. They act as shocks to a system. We focus on a retail telecom service provider's offerings of different bundles, including mobile phones, Internet and cable TV services. We conduct empirical...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Chang, Ray M., Kauffman, Robert J., Kwansoo Kim
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Bundling Cable TV consumer choice Internet Markov chain transitions Mobile communication service subscriptions Smart phones Subscriptions Switches switching Telecommunication services telecoms
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