Exploring the Role of Instant Messaging in a Global Software Development Project

Exploring the Role of Instant Messaging in a Global Software Development Project

Communication plays a vital role in software development projects. Globally distributed teams use a mix of different communication channels to get the work done. In this paper, we report on an empirical study of a team distributed across Denmark and India. This paper explores the integration of form...

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Hauptverfasser: Dittrich, Y., Giuffrida, R.
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Availability
Collaboration
Documentation
Electronic mail
Environmental factors
ethnographic research
informal communication
Instant messaging
Programming
skype
social software
Software
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description Communication plays a vital role in software development projects. Globally distributed teams use a mix of different communication channels to get the work done. In this paper, we report on an empirical study of a team distributed across Denmark and India. This paper explores the integration of formal documentation, bug-tracking systems and email with informal communication on Instant Messaging (IM), screen sharing, and audio conversations. Whenever overlap times occur, informal communication can take place at the same time in different sites, and it can effectively complement formal documentation. Our analysis provides an indication that IM can play a special role in such socio-technical communication systems: IM acts as a real time glue between different channels. The communication through IM also provides a means to build trust and social relationships with co-workers.
doi_str_mv 10.1109/ICGSE.2011.21
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subjects Availability
Collaboration
Documentation
Electronic mail
Environmental factors
ethnographic research
informal communication
Instant messaging
Programming
skype
social software
Software
title Exploring the Role of Instant Messaging in a Global Software Development Project
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