A Model to Identify the Dimensions of Mobile Service Quality

The aim of this paper is to identify the dimensions of mobile service (m-service) quality. Based on the literature review and intervening to specific theoretical frameworks according to some critical characteristics of the mobile setting (security, personalization, etc.), a new hierarchical and mult...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Stiakakis, E., Georgiadis, C. K.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Context Customer services Internet Mobile communication mobile Internet mobile service Privacy Quality of service Security service quality
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