Employee's Emotion and Behaviour under the Circumstance of Emotional Events

High interaction is an important feature of service industry. During the process of service, staff would have high-frequently contact with customers, and the value of the corporation is delivered through these interactions. Normally there are some emotional events accompanying the process of service...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Jianhong Zhang, JianGang Du, JianHua Liu, LiYan Liu
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Analytical models Employment Industries Mood Reliability Testing
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