The application of Six Sigma methodology for check-in service in airport

The application of Six Sigma methodology for check-in service in airport

Check-in service is that passengers need experience flow in airport, and decides the first impression given passengers, so it plays an important role on the ground service quality. Based on the DMAIC model of Six Sigma, this paper applied DMAIC to improve check-in service performance in Hang Zhou Xi...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Ren Xinhui
Format: Tagungsbericht
Sprache:eng
Schlagworte:
Airport
Airports
Check-in Service
Companies
DMAIC
Fluctuations
Histograms
Process control
Schedules
Service quality
Six sigma
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
container_end_page 5
container_issue
container_start_page 1
container_title
container_volume
creator Ren Xinhui
description Check-in service is that passengers need experience flow in airport, and decides the first impression given passengers, so it plays an important role on the ground service quality. Based on the DMAIC model of Six Sigma, this paper applied DMAIC to improve check-in service performance in Hang Zhou Xiao Shan airport. According to DMAIC process, this paper systematically defines five stages of definition, measurement, analysis, improvement and control in check-in service. In each of those phases, the quality management methods and the statistical techniques is used. By employing the management of the Six Sigma DMAIC process, check-in service in Hang Zhou Xiao Shan airport quality improved distinctly, also provides new idea for optimization our airports' ground services.
doi_str_mv 10.1109/ICSSSM.2011.5959445
format Conference Proceeding
fullrecord <record><control><sourceid>ieee_6IE</sourceid><recordid>TN_cdi_ieee_primary_5959445</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ieee_id>5959445</ieee_id><sourcerecordid>5959445</sourcerecordid><originalsourceid>FETCH-LOGICAL-i90t-a138fbaae27ac3a93460225746538834afb8682a80db05152535626f4409db833</originalsourceid><addsrcrecordid>eNo1UM1OwzAYCwIkxugT7JIXaMl_kyOqgE0a4tDep69tsgbapUorxN6eShuWLNsH-2CENpRklBLzvCvKsvzIGKE0k0YaIeQNSkyuqaJMC05pfose_wPJ79CKLSml2pAHlEzTF1mg1NJgK7StOothHHvfwOzDCQeHS_-78DgAHuzchTb04XjGLkTcdLb5Tv0JTzb--MbixYKPY4jzE7p30E82ueoaVW-vVbFN95_vu-Jln3pD5hQo164GsCyHhoPhQhHGZC6U5FpzAa7WSjPQpK2JpJJJLhVTTghi2lpzvkaby6y31h7G6AeI58P1B_4Hs8FOMA</addsrcrecordid><sourcetype>Publisher</sourcetype><iscdi>true</iscdi><recordtype>conference_proceeding</recordtype></control><display><type>conference_proceeding</type><title>The application of Six Sigma methodology for check-in service in airport</title><source>IEEE Electronic Library (IEL) Conference Proceedings</source><creator>Ren Xinhui</creator><creatorcontrib>Ren Xinhui</creatorcontrib><description>Check-in service is that passengers need experience flow in airport, and decides the first impression given passengers, so it plays an important role on the ground service quality. Based on the DMAIC model of Six Sigma, this paper applied DMAIC to improve check-in service performance in Hang Zhou Xiao Shan airport. According to DMAIC process, this paper systematically defines five stages of definition, measurement, analysis, improvement and control in check-in service. In each of those phases, the quality management methods and the statistical techniques is used. By employing the management of the Six Sigma DMAIC process, check-in service in Hang Zhou Xiao Shan airport quality improved distinctly, also provides new idea for optimization our airports' ground services.</description><identifier>ISSN: 2161-1890</identifier><identifier>ISBN: 1612843107</identifier><identifier>ISBN: 9781612843100</identifier><identifier>EISBN: 9781612843117</identifier><identifier>EISBN: 1612843093</identifier><identifier>EISBN: 9781612843094</identifier><identifier>EISBN: 1612843115</identifier><identifier>DOI: 10.1109/ICSSSM.2011.5959445</identifier><language>eng</language><publisher>IEEE</publisher><subject>Airport ; Airports ; Check-in Service ; Companies ; DMAIC ; Fluctuations ; Histograms ; Process control ; Schedules ; Service quality ; Six sigma</subject><ispartof>ICSSSM11, 2011, p.1-5</ispartof><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://ieeexplore.ieee.org/document/5959445$$EHTML$$P50$$Gieee$$H</linktohtml><link.rule.ids>309,310,776,780,785,786,2052,27902,54895</link.rule.ids><linktorsrc>$$Uhttps://ieeexplore.ieee.org/document/5959445$$EView_record_in_IEEE$$FView_record_in_$$GIEEE</linktorsrc></links><search><creatorcontrib>Ren Xinhui</creatorcontrib><title>The application of Six Sigma methodology for check-in service in airport</title><title>ICSSSM11</title><addtitle>ICSSSM</addtitle><description>Check-in service is that passengers need experience flow in airport, and decides the first impression given passengers, so it plays an important role on the ground service quality. Based on the DMAIC model of Six Sigma, this paper applied DMAIC to improve check-in service performance in Hang Zhou Xiao Shan airport. According to DMAIC process, this paper systematically defines five stages of definition, measurement, analysis, improvement and control in check-in service. In each of those phases, the quality management methods and the statistical techniques is used. By employing the management of the Six Sigma DMAIC process, check-in service in Hang Zhou Xiao Shan airport quality improved distinctly, also provides new idea for optimization our airports' ground services.</description><subject>Airport</subject><subject>Airports</subject><subject>Check-in Service</subject><subject>Companies</subject><subject>DMAIC</subject><subject>Fluctuations</subject><subject>Histograms</subject><subject>Process control</subject><subject>Schedules</subject><subject>Service quality</subject><subject>Six sigma</subject><issn>2161-1890</issn><isbn>1612843107</isbn><isbn>9781612843100</isbn><isbn>9781612843117</isbn><isbn>1612843093</isbn><isbn>9781612843094</isbn><isbn>1612843115</isbn><fulltext>true</fulltext><rsrctype>conference_proceeding</rsrctype><creationdate>2011</creationdate><recordtype>conference_proceeding</recordtype><sourceid>6IE</sourceid><sourceid>RIE</sourceid><recordid>eNo1UM1OwzAYCwIkxugT7JIXaMl_kyOqgE0a4tDep69tsgbapUorxN6eShuWLNsH-2CENpRklBLzvCvKsvzIGKE0k0YaIeQNSkyuqaJMC05pfose_wPJ79CKLSml2pAHlEzTF1mg1NJgK7StOothHHvfwOzDCQeHS_-78DgAHuzchTb04XjGLkTcdLb5Tv0JTzb--MbixYKPY4jzE7p30E82ueoaVW-vVbFN95_vu-Jln3pD5hQo164GsCyHhoPhQhHGZC6U5FpzAa7WSjPQpK2JpJJJLhVTTghi2lpzvkaby6y31h7G6AeI58P1B_4Hs8FOMA</recordid><startdate>201106</startdate><enddate>201106</enddate><creator>Ren Xinhui</creator><general>IEEE</general><scope>6IE</scope><scope>6IL</scope><scope>CBEJK</scope><scope>RIE</scope><scope>RIL</scope></search><sort><creationdate>201106</creationdate><title>The application of Six Sigma methodology for check-in service in airport</title><author>Ren Xinhui</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-i90t-a138fbaae27ac3a93460225746538834afb8682a80db05152535626f4409db833</frbrgroupid><rsrctype>conference_proceedings</rsrctype><prefilter>conference_proceedings</prefilter><language>eng</language><creationdate>2011</creationdate><topic>Airport</topic><topic>Airports</topic><topic>Check-in Service</topic><topic>Companies</topic><topic>DMAIC</topic><topic>Fluctuations</topic><topic>Histograms</topic><topic>Process control</topic><topic>Schedules</topic><topic>Service quality</topic><topic>Six sigma</topic><toplevel>online_resources</toplevel><creatorcontrib>Ren Xinhui</creatorcontrib><collection>IEEE Electronic Library (IEL) Conference Proceedings</collection><collection>IEEE Proceedings Order Plan All Online (POP All Online) 1998-present by volume</collection><collection>IEEE Xplore All Conference Proceedings</collection><collection>IEEE Xplore</collection><collection>IEEE Proceedings Order Plans (POP All) 1998-Present</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Ren Xinhui</au><format>book</format><genre>proceeding</genre><ristype>CONF</ristype><atitle>The application of Six Sigma methodology for check-in service in airport</atitle><btitle>ICSSSM11</btitle><stitle>ICSSSM</stitle><date>2011-06</date><risdate>2011</risdate><spage>1</spage><epage>5</epage><pages>1-5</pages><issn>2161-1890</issn><isbn>1612843107</isbn><isbn>9781612843100</isbn><eisbn>9781612843117</eisbn><eisbn>1612843093</eisbn><eisbn>9781612843094</eisbn><eisbn>1612843115</eisbn><abstract>Check-in service is that passengers need experience flow in airport, and decides the first impression given passengers, so it plays an important role on the ground service quality. Based on the DMAIC model of Six Sigma, this paper applied DMAIC to improve check-in service performance in Hang Zhou Xiao Shan airport. According to DMAIC process, this paper systematically defines five stages of definition, measurement, analysis, improvement and control in check-in service. In each of those phases, the quality management methods and the statistical techniques is used. By employing the management of the Six Sigma DMAIC process, check-in service in Hang Zhou Xiao Shan airport quality improved distinctly, also provides new idea for optimization our airports' ground services.</abstract><pub>IEEE</pub><doi>10.1109/ICSSSM.2011.5959445</doi><tpages>5</tpages></addata></record>
fulltext fulltext_linktorsrc
identifier ISSN: 2161-1890
ispartof ICSSSM11, 2011, p.1-5
issn 2161-1890
language eng
recordid cdi_ieee_primary_5959445
source IEEE Electronic Library (IEL) Conference Proceedings
subjects Airport
Airports
Check-in Service
Companies
DMAIC
Fluctuations
Histograms
Process control
Schedules
Service quality
Six sigma
title The application of Six Sigma methodology for check-in service in airport
url https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-29T13%3A21%3A07IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-ieee_6IE&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.genre=proceeding&rft.atitle=The%20application%20of%20Six%20Sigma%20methodology%20for%20check-in%20service%20in%20airport&rft.btitle=ICSSSM11&rft.au=Ren%20Xinhui&rft.date=2011-06&rft.spage=1&rft.epage=5&rft.pages=1-5&rft.issn=2161-1890&rft.isbn=1612843107&rft.isbn_list=9781612843100&rft_id=info:doi/10.1109/ICSSSM.2011.5959445&rft_dat=%3Cieee_6IE%3E5959445%3C/ieee_6IE%3E%3Curl%3E%3C/url%3E&rft.eisbn=9781612843117&rft.eisbn_list=1612843093&rft.eisbn_list=9781612843094&rft.eisbn_list=1612843115&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rft_ieee_id=5959445&rfr_iscdi=true