Efforts to apply TQM in higher education

Total quality management, or TQM, is an industrial management concept whereas an organization operates with an enterprise-wide emphasis on quality, customer-centered products and continuous improvement with cycle-time reduction. Both service and hard-product enterprises can be managed using TQM. As...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Harding, B.A., Houshmand, A.A., McDonough, J.F.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Continuing education Continuous improvement Customer satisfaction Decision making Educational products Instruments Measurement standards Quality management Total quality management Virtual enterprises
Online-Zugang:	Volltext bestellen
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