The development research of the emotional contagion theory

Emotional contagion (EC) is a basic theory explaining social interaction, and plaies important roles in a variety of contests, such as reciprocal emotional influence between employees and customers would change customers service experience. Most researchers agree that emotions are organized, meaning...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Wang Xiao, Li Wen-zhong, Du Jian-gang
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	emotional contagion feedback group affect mimicry
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