From full-service to self-service: The airline industry takes off

The use of self-service technologies is dramatically increasing across industries; however, especially during the transition from full- to self-service, customers may need help. In the airline industry, many companies position staff beside check-in kiosks to help their passengers. In the current stu...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Strother, J B, Fazal, Z, Rettich, K
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	airline check-in kiosks Airports Automation Costs Customer satisfaction Customer service Design engineering Electronic mail Frequency Personnel Security self-service self-service technologies
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