Priority-based routing with strict deadlines and server flexibility under uncertainty

In this research we present a simulation-based approach to study alternative dynamic assignment policies in an information technology (IT) service delivery environment. Our overarching goal is to find the most cost-effective assignment of service requests to cross-trained agents in a large-scale net...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Parvin, H., Bose, A., Van Oyen, M.P.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Algorithm design and analysis Contracts Dispatching Heuristic algorithms Industrial training Information technology Large-scale systems Resource management Routing Uncertainty
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