Knowledge Sharing Interactions in Collaborative Software Maintenance Environment
In collaborative Software Maintenance (SM) environment, knowledge sharing is vital to ensure various parties have the necessary information to perform SM tasks. However, patterns of knowledge sharing interactions within the networked organization of SM Community of Practice (CoP) and factors that in...
Gespeichert in:
Hauptverfasser: | , , , |
---|---|
Format: | Tagungsbericht |
Sprache: | eng |
Schlagworte: | |
Online-Zugang: | Volltext bestellen |
Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
container_end_page | 205 |
---|---|
container_issue | |
container_start_page | 201 |
container_title | |
container_volume | 2 |
creator | Nor, M.Z.M. Abdullah, R. Selamat, M.H. Murad, M.A.A. |
description | In collaborative Software Maintenance (SM) environment, knowledge sharing is vital to ensure various parties have the necessary information to perform SM tasks. However, patterns of knowledge sharing interactions within the networked organization of SM Community of Practice (CoP) and factors that influence these interactions are yet to be established. We study the dialogues captured in the Software Configuration Management (SCM) tool used by a global SM organization and use Pajek, a Social Network Analysis (SNA) tool, to map the interactions among users and maintenance personnel. The results revealed technical, planning and domain information as most shared information. Network bottlenecks are also identified, which evolves around a key development manager, a development team leader and a systems analyst. Also, there are lack of direct interactions between programmers and domain knowledge providers. As such, the SM environment could benefit from process automations on selected tasks of the above bottleneck areas to ensure knowledge are shared across the board. |
doi_str_mv | 10.1109/ICCTD.2009.66 |
format | Conference Proceeding |
fullrecord | <record><control><sourceid>ieee_6IE</sourceid><recordid>TN_cdi_ieee_primary_5360136</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ieee_id>5360136</ieee_id><sourcerecordid>5360136</sourcerecordid><originalsourceid>FETCH-LOGICAL-i175t-87ba678ad30ce9de9b053a726ed51ce3b37512f773a7974eca662213843561113</originalsourceid><addsrcrecordid>eNotjEFLwzAYQAMiKLNHT17yBzrzJUvSHKVOLU4UnOfxtf06I10iadjw31vQ04PH4zF2DWIJINxtU9fb-6UUwi2NOWOFs5WwxmlVOQkXrJimLyEEOGO11Jfs7TnE00j9nvj7JyYf9rwJmRJ22ccwcR94HccR25gw--NcxSGfMBF_QT-HAUNHfB2OPsVwoJCv2PmA40TFPxfs42G9rZ_KzetjU99tSg9W57KyLRpbYa9ER64n1wqt0EpDvYaOVKusBjlYO0tnV9ShMVKCqlZKGwBQC3bz9_VEtPtO_oDpZ6eVEaCM-gWwbk1v</addsrcrecordid><sourcetype>Publisher</sourcetype><iscdi>true</iscdi><recordtype>conference_proceeding</recordtype></control><display><type>conference_proceeding</type><title>Knowledge Sharing Interactions in Collaborative Software Maintenance Environment</title><source>IEEE Electronic Library (IEL) Conference Proceedings</source><creator>Nor, M.Z.M. ; Abdullah, R. ; Selamat, M.H. ; Murad, M.A.A.</creator><creatorcontrib>Nor, M.Z.M. ; Abdullah, R. ; Selamat, M.H. ; Murad, M.A.A.</creatorcontrib><description>In collaborative Software Maintenance (SM) environment, knowledge sharing is vital to ensure various parties have the necessary information to perform SM tasks. However, patterns of knowledge sharing interactions within the networked organization of SM Community of Practice (CoP) and factors that influence these interactions are yet to be established. We study the dialogues captured in the Software Configuration Management (SCM) tool used by a global SM organization and use Pajek, a Social Network Analysis (SNA) tool, to map the interactions among users and maintenance personnel. The results revealed technical, planning and domain information as most shared information. Network bottlenecks are also identified, which evolves around a key development manager, a development team leader and a systems analyst. Also, there are lack of direct interactions between programmers and domain knowledge providers. As such, the SM environment could benefit from process automations on selected tasks of the above bottleneck areas to ensure knowledge are shared across the board.</description><identifier>ISBN: 9780769538921</identifier><identifier>ISBN: 0769538924</identifier><identifier>DOI: 10.1109/ICCTD.2009.66</identifier><language>eng</language><publisher>IEEE</publisher><subject>Collaboration ; Collaborative software ; Computer science ; Knowledge management ; Knowledge Sharing ; Personnel ; Project management ; Samarium ; Social network services ; Software maintenance ; Software tools</subject><ispartof>2009 International Conference on Computer Technology and Development, 2009, Vol.2, p.201-205</ispartof><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://ieeexplore.ieee.org/document/5360136$$EHTML$$P50$$Gieee$$H</linktohtml><link.rule.ids>309,310,780,784,789,790,2058,27925,54920</link.rule.ids><linktorsrc>$$Uhttps://ieeexplore.ieee.org/document/5360136$$EView_record_in_IEEE$$FView_record_in_$$GIEEE</linktorsrc></links><search><creatorcontrib>Nor, M.Z.M.</creatorcontrib><creatorcontrib>Abdullah, R.</creatorcontrib><creatorcontrib>Selamat, M.H.</creatorcontrib><creatorcontrib>Murad, M.A.A.</creatorcontrib><title>Knowledge Sharing Interactions in Collaborative Software Maintenance Environment</title><title>2009 International Conference on Computer Technology and Development</title><addtitle>ICCTD</addtitle><description>In collaborative Software Maintenance (SM) environment, knowledge sharing is vital to ensure various parties have the necessary information to perform SM tasks. However, patterns of knowledge sharing interactions within the networked organization of SM Community of Practice (CoP) and factors that influence these interactions are yet to be established. We study the dialogues captured in the Software Configuration Management (SCM) tool used by a global SM organization and use Pajek, a Social Network Analysis (SNA) tool, to map the interactions among users and maintenance personnel. The results revealed technical, planning and domain information as most shared information. Network bottlenecks are also identified, which evolves around a key development manager, a development team leader and a systems analyst. Also, there are lack of direct interactions between programmers and domain knowledge providers. As such, the SM environment could benefit from process automations on selected tasks of the above bottleneck areas to ensure knowledge are shared across the board.</description><subject>Collaboration</subject><subject>Collaborative software</subject><subject>Computer science</subject><subject>Knowledge management</subject><subject>Knowledge Sharing</subject><subject>Personnel</subject><subject>Project management</subject><subject>Samarium</subject><subject>Social network services</subject><subject>Software maintenance</subject><subject>Software tools</subject><isbn>9780769538921</isbn><isbn>0769538924</isbn><fulltext>true</fulltext><rsrctype>conference_proceeding</rsrctype><creationdate>2009</creationdate><recordtype>conference_proceeding</recordtype><sourceid>6IE</sourceid><sourceid>RIE</sourceid><recordid>eNotjEFLwzAYQAMiKLNHT17yBzrzJUvSHKVOLU4UnOfxtf06I10iadjw31vQ04PH4zF2DWIJINxtU9fb-6UUwi2NOWOFs5WwxmlVOQkXrJimLyEEOGO11Jfs7TnE00j9nvj7JyYf9rwJmRJ22ccwcR94HccR25gw--NcxSGfMBF_QT-HAUNHfB2OPsVwoJCv2PmA40TFPxfs42G9rZ_KzetjU99tSg9W57KyLRpbYa9ER64n1wqt0EpDvYaOVKusBjlYO0tnV9ShMVKCqlZKGwBQC3bz9_VEtPtO_oDpZ6eVEaCM-gWwbk1v</recordid><startdate>200911</startdate><enddate>200911</enddate><creator>Nor, M.Z.M.</creator><creator>Abdullah, R.</creator><creator>Selamat, M.H.</creator><creator>Murad, M.A.A.</creator><general>IEEE</general><scope>6IE</scope><scope>6IL</scope><scope>CBEJK</scope><scope>RIE</scope><scope>RIL</scope></search><sort><creationdate>200911</creationdate><title>Knowledge Sharing Interactions in Collaborative Software Maintenance Environment</title><author>Nor, M.Z.M. ; Abdullah, R. ; Selamat, M.H. ; Murad, M.A.A.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-i175t-87ba678ad30ce9de9b053a726ed51ce3b37512f773a7974eca662213843561113</frbrgroupid><rsrctype>conference_proceedings</rsrctype><prefilter>conference_proceedings</prefilter><language>eng</language><creationdate>2009</creationdate><topic>Collaboration</topic><topic>Collaborative software</topic><topic>Computer science</topic><topic>Knowledge management</topic><topic>Knowledge Sharing</topic><topic>Personnel</topic><topic>Project management</topic><topic>Samarium</topic><topic>Social network services</topic><topic>Software maintenance</topic><topic>Software tools</topic><toplevel>online_resources</toplevel><creatorcontrib>Nor, M.Z.M.</creatorcontrib><creatorcontrib>Abdullah, R.</creatorcontrib><creatorcontrib>Selamat, M.H.</creatorcontrib><creatorcontrib>Murad, M.A.A.</creatorcontrib><collection>IEEE Electronic Library (IEL) Conference Proceedings</collection><collection>IEEE Proceedings Order Plan All Online (POP All Online) 1998-present by volume</collection><collection>IEEE Xplore All Conference Proceedings</collection><collection>IEEE Xplore</collection><collection>IEEE Proceedings Order Plans (POP All) 1998-Present</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Nor, M.Z.M.</au><au>Abdullah, R.</au><au>Selamat, M.H.</au><au>Murad, M.A.A.</au><format>book</format><genre>proceeding</genre><ristype>CONF</ristype><atitle>Knowledge Sharing Interactions in Collaborative Software Maintenance Environment</atitle><btitle>2009 International Conference on Computer Technology and Development</btitle><stitle>ICCTD</stitle><date>2009-11</date><risdate>2009</risdate><volume>2</volume><spage>201</spage><epage>205</epage><pages>201-205</pages><isbn>9780769538921</isbn><isbn>0769538924</isbn><abstract>In collaborative Software Maintenance (SM) environment, knowledge sharing is vital to ensure various parties have the necessary information to perform SM tasks. However, patterns of knowledge sharing interactions within the networked organization of SM Community of Practice (CoP) and factors that influence these interactions are yet to be established. We study the dialogues captured in the Software Configuration Management (SCM) tool used by a global SM organization and use Pajek, a Social Network Analysis (SNA) tool, to map the interactions among users and maintenance personnel. The results revealed technical, planning and domain information as most shared information. Network bottlenecks are also identified, which evolves around a key development manager, a development team leader and a systems analyst. Also, there are lack of direct interactions between programmers and domain knowledge providers. As such, the SM environment could benefit from process automations on selected tasks of the above bottleneck areas to ensure knowledge are shared across the board.</abstract><pub>IEEE</pub><doi>10.1109/ICCTD.2009.66</doi><tpages>5</tpages></addata></record> |
fulltext | fulltext_linktorsrc |
identifier | ISBN: 9780769538921 |
ispartof | 2009 International Conference on Computer Technology and Development, 2009, Vol.2, p.201-205 |
issn | |
language | eng |
recordid | cdi_ieee_primary_5360136 |
source | IEEE Electronic Library (IEL) Conference Proceedings |
subjects | Collaboration Collaborative software Computer science Knowledge management Knowledge Sharing Personnel Project management Samarium Social network services Software maintenance Software tools |
title | Knowledge Sharing Interactions in Collaborative Software Maintenance Environment |
url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-25T06%3A07%3A11IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-ieee_6IE&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.genre=proceeding&rft.atitle=Knowledge%20Sharing%20Interactions%20in%20Collaborative%20Software%20Maintenance%20Environment&rft.btitle=2009%20International%20Conference%20on%20Computer%20Technology%20and%20Development&rft.au=Nor,%20M.Z.M.&rft.date=2009-11&rft.volume=2&rft.spage=201&rft.epage=205&rft.pages=201-205&rft.isbn=9780769538921&rft.isbn_list=0769538924&rft_id=info:doi/10.1109/ICCTD.2009.66&rft_dat=%3Cieee_6IE%3E5360136%3C/ieee_6IE%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rft_ieee_id=5360136&rfr_iscdi=true |