e-Agency: Implementation of the Croatian Post and Electronic Communications Agency

e-Agency: Implementation of the Croatian Post and Electronic Communications Agency

The paper presents implementation of e-agency (e-government) concept into Croatian Post and Electronic Communication Agency. Conceptual, layered architecture of e-agency has been proposed. Special attention has been paid to the innovation and implementation of the back office and front office layers...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Caric, Antun, Seremet, Silvije
Format: Tagungsbericht
Sprache:eng
Schlagworte:
application
architecture
Availability
back office
Consumer electronics
e-agency
e-government
Electronic government
front office
HTML
Information systems
Investments
Java
operator
service
Technological innovation
XML
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Beschreibung
Zusammenfassung:The paper presents implementation of e-agency (e-government) concept into Croatian Post and Electronic Communication Agency. Conceptual, layered architecture of e-agency has been proposed. Special attention has been paid to the innovation and implementation of the back office and front office layers as well as on implementation of number of e-applications by means of which HAKOM strives to provide high quality services, easy access, effective delivery, and overall stakeholder satisfaction.